Popa Federal Credit Union
Member Service Representative
Popa Federal Credit Union, Valencia, California, United States, 91355
Member Service Representative I (MSR; Floater)
Status : Non-Exempt
Reports To: Branch Manager/Operations Dept.
Job Summary: This position is a "front line" representative of POPA Federal Credit Union, whose main responsibility is to interact and develop long-term profitable relationships with our members by determining the member's financial needs and presenting and selling the member on the best financial solution for them. The MSR I will serve as a liaison between the member and the Credit Union; provide account information by phone or in person, as well as information on the full range of products and services; has the ability to identify and cross-sell multiple products and services; as deem necessary by management, regular travel between POPA FCU branches may be required to fill staffing needs; open accounts for members, interview, and professionally handle the member's daily needs; provide a variety of transaction services to members including loan processing, closing, and disbursal.
Essential Job Functions: Project a professional and positive image of the Credit Union at all times. Handle large call volume, while providing excellent member service at all times. Assist members with a wide range of transactions, card issues, fraud disputes, general loan and account inquiries in person, via telephone, mail and/or email. Perform member transactions which include but are not limited to: posting deposits and withdrawals (including sizeable cash payments), check cashing, loan payments, transfers, issuance of Cashier Checks/traveler's checks/Credit Union checks. Maintain confidentiality of Credit Union and member records during and after employment with POPA FCU. Balance cash, checks and perform all end-of-closing functions in accordance with Credit Union policies and procedures. Respond to members' inquiries, requests, and problems/complaints by resolving the issues directly and/or directing them to the appropriate person for specific information and assistance. Open various new accounts and service existing accounts; set up new account files and provide members with all necessary information for membership. Process member transactions efficiently, accurately and in a timely manner including opening consumer loan applications, funding loans and completing all (required) related documentation. Responsible for the quality and accuracy of all worked performed. Perform various account file maintenances (e.g. account data changes, account closures, check orders, card orders, overriding online lockouts for online services, etc.). Assist and educate members on account products including share certificates, savings, and checking accounts. Process incoming mail (e.g. deposits, account updates, etc.) Process check orders, stop payments, fraud claims, photocopy orders, signature cards and other counter forms. Promote Credit Union products and services based on member's needs that are obtained from member interviews and/or review of member's account; expectations include meeting minimum goals set by the department. Maintain current knowledge of Credit Union's products, services, and marketing promotions. Travel to other POPA FCU branches as required, to fill staffing needs at all branch locations. Must have a valid driver's license and own reliable mode of transportation. Service and balance ATM and coin machines (as applicable). Process applications for consumer loans. Create, process, and fund loans. Comply with all applicable laws, regulations, and Credit Union policies and procedures, and ensure compliance with all governing regulations, including but not limited to: Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Truth-in-Savings and Fair Credit Lending Practices. All other duties as assigned or requested by Branch Manager.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills and Abilities: High School degree or equivalent. Demonstrated strong verbal and written communication skills. Demonstrated computer proficiency within a Windows environment. Must be able to routinely perform work on a computer for an average of 6-8 hours per day Basic math skills required. Availability for any branch assignment is required Previous consumer lending experience is highly desirable. Ability to work independently or within a team to accomplish goals and objectives. Ability to provide meticulous attention to detail, and concern for accuracy and consistency in results. Ability to read, analyze, and interpret procedures, or governmental regulations. Ability to write business correspondence. Minimum of 1-year member services experience in a Credit Union or, financial institution is highly desirable. Must be bondable. May be required to qualify as a notary public. Must be able to effectively handle multiple, simultaneous and changing priorities. Must be able to operate routine branch equipment including telephone, copier, facsimile, cash recycler, coin machine and ATM. Must be capable of regular, reliable and timely attendance. Must comply with all Bank Secrecy Act (BSA) and other Anti-Money Laundering (AML) Laws and Regulations, as they pertain to federal guidelines and internal policies and procedures.
Essential Physical Demands on the Job: The physical demands described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. LIFTING
.Lift up to 30 pounds. 2. CLIMBING/BALANCE Steps or stair climbing, balancing required. 3. STOOPING/BENDING OVER
Occasional is unavoidable. 4. STANDING/SITTING Choice of standing, leaning or sitting while working. 5. REACHING .Occasional overhead as well as horizontal. 6. HEARING
Hearing required to service members. 7. SPEAKING Cultural/regional accents acceptable. 8. VISION
Corrected vision 20/20. 9. COLOR VISION
No particular color vision requirement.
Essential Environmental Demands on the Job: The environmental demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. INSIDE/OUTSIDE .Inside environment only. 2. COLD/HEAT
General air-conditioned environment. 3. WET/DRY
Not unusual moist/dry environment. 4. NOISE/VIBRATIONS
Light background noise. 5. HAZARDS
.Non-hazardous environment. 6. FUMES/DUST/ODORS
.Normally controlled environment.
Job Type: Full-time
Pay: $20.84 - $26.05 per hour
Expected hours: 40 per week
Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Schedule: 8 hour shift
Application Question(s): What is your desired minimum hourly rate? Can you travel to other locations when needed; Cerritos, San Dimas, and Monterey Park?
Education: High school or equivalent (Preferred)
Experience: credit union : 1 year (Preferred)
Work Location: In person
Status : Non-Exempt
Reports To: Branch Manager/Operations Dept.
Job Summary: This position is a "front line" representative of POPA Federal Credit Union, whose main responsibility is to interact and develop long-term profitable relationships with our members by determining the member's financial needs and presenting and selling the member on the best financial solution for them. The MSR I will serve as a liaison between the member and the Credit Union; provide account information by phone or in person, as well as information on the full range of products and services; has the ability to identify and cross-sell multiple products and services; as deem necessary by management, regular travel between POPA FCU branches may be required to fill staffing needs; open accounts for members, interview, and professionally handle the member's daily needs; provide a variety of transaction services to members including loan processing, closing, and disbursal.
Essential Job Functions: Project a professional and positive image of the Credit Union at all times. Handle large call volume, while providing excellent member service at all times. Assist members with a wide range of transactions, card issues, fraud disputes, general loan and account inquiries in person, via telephone, mail and/or email. Perform member transactions which include but are not limited to: posting deposits and withdrawals (including sizeable cash payments), check cashing, loan payments, transfers, issuance of Cashier Checks/traveler's checks/Credit Union checks. Maintain confidentiality of Credit Union and member records during and after employment with POPA FCU. Balance cash, checks and perform all end-of-closing functions in accordance with Credit Union policies and procedures. Respond to members' inquiries, requests, and problems/complaints by resolving the issues directly and/or directing them to the appropriate person for specific information and assistance. Open various new accounts and service existing accounts; set up new account files and provide members with all necessary information for membership. Process member transactions efficiently, accurately and in a timely manner including opening consumer loan applications, funding loans and completing all (required) related documentation. Responsible for the quality and accuracy of all worked performed. Perform various account file maintenances (e.g. account data changes, account closures, check orders, card orders, overriding online lockouts for online services, etc.). Assist and educate members on account products including share certificates, savings, and checking accounts. Process incoming mail (e.g. deposits, account updates, etc.) Process check orders, stop payments, fraud claims, photocopy orders, signature cards and other counter forms. Promote Credit Union products and services based on member's needs that are obtained from member interviews and/or review of member's account; expectations include meeting minimum goals set by the department. Maintain current knowledge of Credit Union's products, services, and marketing promotions. Travel to other POPA FCU branches as required, to fill staffing needs at all branch locations. Must have a valid driver's license and own reliable mode of transportation. Service and balance ATM and coin machines (as applicable). Process applications for consumer loans. Create, process, and fund loans. Comply with all applicable laws, regulations, and Credit Union policies and procedures, and ensure compliance with all governing regulations, including but not limited to: Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Truth-in-Savings and Fair Credit Lending Practices. All other duties as assigned or requested by Branch Manager.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills and Abilities: High School degree or equivalent. Demonstrated strong verbal and written communication skills. Demonstrated computer proficiency within a Windows environment. Must be able to routinely perform work on a computer for an average of 6-8 hours per day Basic math skills required. Availability for any branch assignment is required Previous consumer lending experience is highly desirable. Ability to work independently or within a team to accomplish goals and objectives. Ability to provide meticulous attention to detail, and concern for accuracy and consistency in results. Ability to read, analyze, and interpret procedures, or governmental regulations. Ability to write business correspondence. Minimum of 1-year member services experience in a Credit Union or, financial institution is highly desirable. Must be bondable. May be required to qualify as a notary public. Must be able to effectively handle multiple, simultaneous and changing priorities. Must be able to operate routine branch equipment including telephone, copier, facsimile, cash recycler, coin machine and ATM. Must be capable of regular, reliable and timely attendance. Must comply with all Bank Secrecy Act (BSA) and other Anti-Money Laundering (AML) Laws and Regulations, as they pertain to federal guidelines and internal policies and procedures.
Essential Physical Demands on the Job: The physical demands described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. LIFTING
.Lift up to 30 pounds. 2. CLIMBING/BALANCE Steps or stair climbing, balancing required. 3. STOOPING/BENDING OVER
Occasional is unavoidable. 4. STANDING/SITTING Choice of standing, leaning or sitting while working. 5. REACHING .Occasional overhead as well as horizontal. 6. HEARING
Hearing required to service members. 7. SPEAKING Cultural/regional accents acceptable. 8. VISION
Corrected vision 20/20. 9. COLOR VISION
No particular color vision requirement.
Essential Environmental Demands on the Job: The environmental demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. INSIDE/OUTSIDE .Inside environment only. 2. COLD/HEAT
General air-conditioned environment. 3. WET/DRY
Not unusual moist/dry environment. 4. NOISE/VIBRATIONS
Light background noise. 5. HAZARDS
.Non-hazardous environment. 6. FUMES/DUST/ODORS
.Normally controlled environment.
Job Type: Full-time
Pay: $20.84 - $26.05 per hour
Expected hours: 40 per week
Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Schedule: 8 hour shift
Application Question(s): What is your desired minimum hourly rate? Can you travel to other locations when needed; Cerritos, San Dimas, and Monterey Park?
Education: High school or equivalent (Preferred)
Experience: credit union : 1 year (Preferred)
Work Location: In person