Marcus Performing Arts Center
Job Title:
Event Manager Reporting To:
Director of Events & Guest Services FLSA Status:
Exempt Employment Status:
Full-Time Direct Report(s):
None
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
JOB SUMMARY The Event Manager will serve as the lead representative during event operations, making this a highly collaborative position that requires strategic thinking, attention to detail, kindness, and ability to manage real-time problem solving on event days. The Event Manager will also contribute to the development of MPAC’s evolving event process, systems, and service models as the organization transitions into a new operational structure.
ESSENTIAL DUTIES AND RESPONSIBILITIES Following contract finalization, serve as the lead coordinator for assigned events, managing internal and external communication related to the planning and execution of event logistics. Collaborate with Rentals, Programming, Development and Marketing teams to ensure client and artist’s needs are integrated across Production, Engineering, Guest Services, Security, and Food & Beverage. Be part of the Advance Team to review event logistics with renters, promoters, artists, tour managers, and clients, including hospitality, production, technical needs, timelines, and front-of-house planning. Participate in regular internal meetings and venue walkthroughs, contributing to the overall improvement of event operations. Facilitate the distribution of event operation documents, and follow-ups to respective departments and clients, to ensure events need accuracy. Oversee and support on-site execution of events—troubleshooting, collaborating, and adapting in real time to ensure safety, timeliness, and service quality. Coordinate with MPAC’s food & beverage partner, ensuring event details are integrated into Banquet Event Orders (BEOs) and aligned with staffing and operational plans. Track, review and follow-up with respective departments on contracts, permits, insurance documentation, vendor details, artist payments, and other legal/financial materials relevant to assigned events. Contributes to the post-event evaluation process, documenting outcomes, incidents, lessons learned, and performance metrics.
QUALIFICATIONS REQUIREMENTS
EDUCATION AND EXPERIENCE Minimum of 2 years of progressive and proven experience in event management, venue operations, preferably in performing arts, live entertainment, events or hospitality environment. Demonstrated success managing multi-scale events with multiple internal and external stakeholders. Proven ability to oversee timelines, work with cross-functional teams, and make effective decisions in high-pressure and changing event environments.
KNOWLEDGE, SKILLS AND ABILITIES A commitment to the arts and arts education Ability to be appreciative of diverse perspectives, and a commitment to the organization’s initiatives regarding racial equity, diversity, and inclusion (REDI) Familiarity and ability to work a Flexible Work Schedule (FWS) that will include core hours and flexible hours to facilitate the management and execution of events. Evening, weekend, and holiday availability required based on event scheduling. Strong organizational and project management capabilities, detail-oriented, and ability to manage multiple complex timelines simultaneously. Strategic understanding of how event logistics integrate across departments. Strong understanding of event advancement processes and client/vendor coordination. Confident communicator, both written and verbally, with excellent interpersonal and relationship-building skills. Comfortable leading internal walkthroughs, interacting with clients and artists. High emotional intelligence and collaborative team player mindset – able to confidently lead, support and partner with staff across levels and departments, and maintain a calm, solutions-driven, team-oriented, and professional presence during events. Able to make confident decisions independently while balancing client service and operations. Customer-service oriented and polished in client-facing settings, including with agents, tour managers, and sponsors. Ability to work well with a diverse population. Strong analytical skills to be able to support the development of the operational foundation of the department. Ability to maintain a high level of confidentiality. Working knowledge of contractual administration and general legal terminology. Basic knowledge of Venue Management systems, event timelines, and BEO processes. Current proficiency with MS Office, including SharePoint, Word, Excel & Outlook. Ability to work independently and to establish, monitor, and achieve goals with minimal supervision.
Event Manager Reporting To:
Director of Events & Guest Services FLSA Status:
Exempt Employment Status:
Full-Time Direct Report(s):
None
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
JOB SUMMARY The Event Manager will serve as the lead representative during event operations, making this a highly collaborative position that requires strategic thinking, attention to detail, kindness, and ability to manage real-time problem solving on event days. The Event Manager will also contribute to the development of MPAC’s evolving event process, systems, and service models as the organization transitions into a new operational structure.
ESSENTIAL DUTIES AND RESPONSIBILITIES Following contract finalization, serve as the lead coordinator for assigned events, managing internal and external communication related to the planning and execution of event logistics. Collaborate with Rentals, Programming, Development and Marketing teams to ensure client and artist’s needs are integrated across Production, Engineering, Guest Services, Security, and Food & Beverage. Be part of the Advance Team to review event logistics with renters, promoters, artists, tour managers, and clients, including hospitality, production, technical needs, timelines, and front-of-house planning. Participate in regular internal meetings and venue walkthroughs, contributing to the overall improvement of event operations. Facilitate the distribution of event operation documents, and follow-ups to respective departments and clients, to ensure events need accuracy. Oversee and support on-site execution of events—troubleshooting, collaborating, and adapting in real time to ensure safety, timeliness, and service quality. Coordinate with MPAC’s food & beverage partner, ensuring event details are integrated into Banquet Event Orders (BEOs) and aligned with staffing and operational plans. Track, review and follow-up with respective departments on contracts, permits, insurance documentation, vendor details, artist payments, and other legal/financial materials relevant to assigned events. Contributes to the post-event evaluation process, documenting outcomes, incidents, lessons learned, and performance metrics.
QUALIFICATIONS REQUIREMENTS
EDUCATION AND EXPERIENCE Minimum of 2 years of progressive and proven experience in event management, venue operations, preferably in performing arts, live entertainment, events or hospitality environment. Demonstrated success managing multi-scale events with multiple internal and external stakeholders. Proven ability to oversee timelines, work with cross-functional teams, and make effective decisions in high-pressure and changing event environments.
KNOWLEDGE, SKILLS AND ABILITIES A commitment to the arts and arts education Ability to be appreciative of diverse perspectives, and a commitment to the organization’s initiatives regarding racial equity, diversity, and inclusion (REDI) Familiarity and ability to work a Flexible Work Schedule (FWS) that will include core hours and flexible hours to facilitate the management and execution of events. Evening, weekend, and holiday availability required based on event scheduling. Strong organizational and project management capabilities, detail-oriented, and ability to manage multiple complex timelines simultaneously. Strategic understanding of how event logistics integrate across departments. Strong understanding of event advancement processes and client/vendor coordination. Confident communicator, both written and verbally, with excellent interpersonal and relationship-building skills. Comfortable leading internal walkthroughs, interacting with clients and artists. High emotional intelligence and collaborative team player mindset – able to confidently lead, support and partner with staff across levels and departments, and maintain a calm, solutions-driven, team-oriented, and professional presence during events. Able to make confident decisions independently while balancing client service and operations. Customer-service oriented and polished in client-facing settings, including with agents, tour managers, and sponsors. Ability to work well with a diverse population. Strong analytical skills to be able to support the development of the operational foundation of the department. Ability to maintain a high level of confidentiality. Working knowledge of contractual administration and general legal terminology. Basic knowledge of Venue Management systems, event timelines, and BEO processes. Current proficiency with MS Office, including SharePoint, Word, Excel & Outlook. Ability to work independently and to establish, monitor, and achieve goals with minimal supervision.