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Insight Global

Customer Service Representative

Insight Global, Plano, Texas, us, 75086

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About the Role As a Logistics Specialist you will be responsible for providing logistics support, including order entry, routing and dispatching, and traffic coordination. The Logistics Specialist role will be highly interactive with one of the client's most important assets: their carriers.

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

This role will be responsible for e-mail communication and negotiations with the client's carrier base.

Responsibilities Maintain customer profile information and enter loads from customer tenders into the Freight Optimizer system Update account managers on problem loads and what actions have been taken; update receivers and customers on status of loads Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered, for accounting purposes Investigate product overages, shortages, damages, and complete appropriate documentation Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers Provide detailed directions and instructions to properly route drivers All negotiations through email

Qualifications High school diploma or equivalent

Required Skills Knowledge of TMS system General knowledge of the transportation industry, trucking or logistics Experience writing routine reports and correspondence Strong written communication Negotiation experience