RED Global
This role has an emphasis on Jira and Confluence Administration plus leading the analysis, design, configuration, testing, implementation, and operation of Jira Service Management solutions
Main Objective:
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. Responsible for designing and/or configure, analyze, implement, test, and maintain the organization’s on-premises and cloud computing applications. Essential Duties and Responsibilities: Participate in application configuration, analysis, management, and maintenance in an enterprise environment, including (where applicable): Access administration and user onboarding. Issue resolution, patching, and performance monitoring. Reliability, backup, disaster recovery, and business continuity. Monitor system logs for unusual activity and escalate or make recommendations for resolution. Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information. Support user training activities. Adhere to Quality System Procedures and Change Control. Provide application end user support. Respond, resolve, or escalate reported incidents. Under management direction, may participate as SME for audits. Responsible for coordinating application needs from back-end platforms through user interface. Ensure stability, integration, and integrity of production systems. Complete all QA Non-Conformance and Corrective Actions in a timely manner, as required. Participate in assessment of application security and identity management requirements, where applicable. Education/
Experience Bachelor’s degree required 5 + years of relevant work experience required Additional Duties & Responsibilities Document system requirements, define scope and objectives, and create system specifications. Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS). Create and maintain application operational and instructional documentation as necessary. Provide Level 2 and Level 3 on-call coverage support. Monitor, record, investigate, and diagnose system faults and errors aimed at resolving technical issues and responding to requests for support. Mentor junior Analysts. Analyze business process potential for streamlining and improvements in efficiencies. Work with IT management and Business Analysts to provide direction in large cross-functional teams. Provide technical training assistance for users, applications programming team, and other staff. Specialized Skills Proven experience as a key technical resource leading the design, configuration, testing, implementation, and operation of Jira Service Management solutions required. Experience with JSM Assets is a plus. Atlassian Administration experience required for tools, such as: Confluence, Jira, and Jira Service Management including experience creating advanced automations and workflows. Strong technical analysis and process development experience required to define and develop “to be” business value-driven solutions. Experience with ITIL processes & CMDB, ITAM is a plus. Excellent communication skills and customer service orientation. Experience with Agile and Scrum and working on projects where multiple functions work in a matrix structure is a plus. IT experience in a regulated environment preferred (Medical Device manufacturing industry experience is a plus). Machine, Tools, and/or Equipment Skills: Work with standard current computer applications, including but not limited to collaboration tools, email, word processing, spreadsheets, project management tools, diagramming tools; as well as Enterprise applications (where applicable): ERP, PLM, DMS, HRIS, CRM, MES, and BI.
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. Responsible for designing and/or configure, analyze, implement, test, and maintain the organization’s on-premises and cloud computing applications. Essential Duties and Responsibilities: Participate in application configuration, analysis, management, and maintenance in an enterprise environment, including (where applicable): Access administration and user onboarding. Issue resolution, patching, and performance monitoring. Reliability, backup, disaster recovery, and business continuity. Monitor system logs for unusual activity and escalate or make recommendations for resolution. Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information. Support user training activities. Adhere to Quality System Procedures and Change Control. Provide application end user support. Respond, resolve, or escalate reported incidents. Under management direction, may participate as SME for audits. Responsible for coordinating application needs from back-end platforms through user interface. Ensure stability, integration, and integrity of production systems. Complete all QA Non-Conformance and Corrective Actions in a timely manner, as required. Participate in assessment of application security and identity management requirements, where applicable. Education/
Experience Bachelor’s degree required 5 + years of relevant work experience required Additional Duties & Responsibilities Document system requirements, define scope and objectives, and create system specifications. Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS). Create and maintain application operational and instructional documentation as necessary. Provide Level 2 and Level 3 on-call coverage support. Monitor, record, investigate, and diagnose system faults and errors aimed at resolving technical issues and responding to requests for support. Mentor junior Analysts. Analyze business process potential for streamlining and improvements in efficiencies. Work with IT management and Business Analysts to provide direction in large cross-functional teams. Provide technical training assistance for users, applications programming team, and other staff. Specialized Skills Proven experience as a key technical resource leading the design, configuration, testing, implementation, and operation of Jira Service Management solutions required. Experience with JSM Assets is a plus. Atlassian Administration experience required for tools, such as: Confluence, Jira, and Jira Service Management including experience creating advanced automations and workflows. Strong technical analysis and process development experience required to define and develop “to be” business value-driven solutions. Experience with ITIL processes & CMDB, ITAM is a plus. Excellent communication skills and customer service orientation. Experience with Agile and Scrum and working on projects where multiple functions work in a matrix structure is a plus. IT experience in a regulated environment preferred (Medical Device manufacturing industry experience is a plus). Machine, Tools, and/or Equipment Skills: Work with standard current computer applications, including but not limited to collaboration tools, email, word processing, spreadsheets, project management tools, diagramming tools; as well as Enterprise applications (where applicable): ERP, PLM, DMS, HRIS, CRM, MES, and BI.