MILLENNIUMSOFT
GCS Service and Support - Technical Support Specialist 1
MILLENNIUMSOFT, San Diego, California, United States, 92189
GCS Service and Support - Technical Support Specialist 1
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GCS Service and Support - Technical Support Specialist 1
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MillenniumSoft Inc GCS Service and Support - Technical Support Specialist 1
Join to apply for the
GCS Service and Support - Technical Support Specialist 1
role at
MillenniumSoft Inc Position : GCS Service and Support - Technical Support Specialist 1
Location : San Diego, CA
Duration : 6 Months Contract
Total Hours/week : 40.00
1st shift
Department Overview
Client is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The client MMS Service and Support organization provides technical service and field support to client dispensing customers with a mission thats focused on knowing theres a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
Purpose
The purpose of the Technical Support Specialist 1 (TSS-1) is to assist in resolving complex, time sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner. Each TSS-1 is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other client products. We strive to be the leader in support by building trusted partnerships, foster open communication, drive team and cross functional collaboration, and empower our TSS-1 to take calculated risks and continuously improve our culture, processes and service.
Knowledge, Skills And Abilities
Customer Service Support Service Orientation, Initiative, & Quality Quickly addresses and provides support for inbound calls Demonstrates effective use of phone and email for communication channel Applies analysis and knowledge to maintain high levels of data quality and integrity Maintains an open, approachable manner, and treats others fairly and respectfully. Preserves others self-confidence and dignity, and shows regard for their opinions Provides to customers progress updates. Seeks customer feedback and ensures needs have been fully met Adapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication by use of clear and succinct information when documenting case notes. Uses plain talk to explain complex or technical concepts
Accountable
Sets and maintain a conscious balance of expectations and timelines Follows process checklists & collaboration process Organizing time effectively and utilizing self-management habits that lead to increased productivity Displays a positive attitude about the work to be done, co-workers, customers, management, and employer policies. Asks for and uses feedback to improve performance. Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job Adresses issues in an open, constructive, professional manner, and persuades others to approach issues in the same
Problem Solving / Decision Making
Uses initiative and applied logic to be creative and pro-active in assessing and providing support to resolve new, recurring, and ongoing technical issues Accurately assesses priority level with limited coaching Demonstrates ability to efficiently solve issues both independently and by consulting with senior specialists and peers for next steps Remains open to many approaches to address needs or resolve issues. Seeks suggestions from other parties
Technical
Understanding of client products and how technical support and Field supports them in our customers' environments Understanding of how our products enhance and interact with hospital workflow Ability to identify issue-trends and uses available tools, resources, and team collaboration to troubleshoot customer issues
Administrative/Other
Adherence to work and call schedules Timely completion of any Company or Department required training Performs other duties as assigned
Training
Combination of in-classroom training and shadowing for 3-weeks, followed by on the job training
Education
Bachelors degree in Computer Science or 2+ years equivalent experience
Experience
Microsoft SQL experience (1+ years) CompTIA A+ or N+ preferred Ability to communicate technical solutions/recommendations to a non-technical audience Windows Server (2008+) and Desktop Administration (Win7+) Networking topology, terminology, commands IIS and Web Application Administration Group Policies Terminology and Administration Active Directory Administration VMWare Terminology and Administration Installing peripherals (Scanners, Printers...) Application Installation and Troubleshooting
Physical/Mental Requirements
Standard non-changing shift will be provided May include working weekends based on provided shift Seniority level
Seniority level
Entry level Employment type
Employment type
Contract Job function
Job function
Other Industries
Staffing and Recruiting Referrals increase your chances of interviewing at MillenniumSoft Inc by 2x Sign in to set job alerts for Service Specialist roles.
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Join to apply for the
GCS Service and Support - Technical Support Specialist 1
role at
MillenniumSoft Inc GCS Service and Support - Technical Support Specialist 1
Join to apply for the
GCS Service and Support - Technical Support Specialist 1
role at
MillenniumSoft Inc Position : GCS Service and Support - Technical Support Specialist 1
Location : San Diego, CA
Duration : 6 Months Contract
Total Hours/week : 40.00
1st shift
Department Overview
Client is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The client MMS Service and Support organization provides technical service and field support to client dispensing customers with a mission thats focused on knowing theres a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
Purpose
The purpose of the Technical Support Specialist 1 (TSS-1) is to assist in resolving complex, time sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner. Each TSS-1 is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other client products. We strive to be the leader in support by building trusted partnerships, foster open communication, drive team and cross functional collaboration, and empower our TSS-1 to take calculated risks and continuously improve our culture, processes and service.
Knowledge, Skills And Abilities
Customer Service Support Service Orientation, Initiative, & Quality Quickly addresses and provides support for inbound calls Demonstrates effective use of phone and email for communication channel Applies analysis and knowledge to maintain high levels of data quality and integrity Maintains an open, approachable manner, and treats others fairly and respectfully. Preserves others self-confidence and dignity, and shows regard for their opinions Provides to customers progress updates. Seeks customer feedback and ensures needs have been fully met Adapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication by use of clear and succinct information when documenting case notes. Uses plain talk to explain complex or technical concepts
Accountable
Sets and maintain a conscious balance of expectations and timelines Follows process checklists & collaboration process Organizing time effectively and utilizing self-management habits that lead to increased productivity Displays a positive attitude about the work to be done, co-workers, customers, management, and employer policies. Asks for and uses feedback to improve performance. Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job Adresses issues in an open, constructive, professional manner, and persuades others to approach issues in the same
Problem Solving / Decision Making
Uses initiative and applied logic to be creative and pro-active in assessing and providing support to resolve new, recurring, and ongoing technical issues Accurately assesses priority level with limited coaching Demonstrates ability to efficiently solve issues both independently and by consulting with senior specialists and peers for next steps Remains open to many approaches to address needs or resolve issues. Seeks suggestions from other parties
Technical
Understanding of client products and how technical support and Field supports them in our customers' environments Understanding of how our products enhance and interact with hospital workflow Ability to identify issue-trends and uses available tools, resources, and team collaboration to troubleshoot customer issues
Administrative/Other
Adherence to work and call schedules Timely completion of any Company or Department required training Performs other duties as assigned
Training
Combination of in-classroom training and shadowing for 3-weeks, followed by on the job training
Education
Bachelors degree in Computer Science or 2+ years equivalent experience
Experience
Microsoft SQL experience (1+ years) CompTIA A+ or N+ preferred Ability to communicate technical solutions/recommendations to a non-technical audience Windows Server (2008+) and Desktop Administration (Win7+) Networking topology, terminology, commands IIS and Web Application Administration Group Policies Terminology and Administration Active Directory Administration VMWare Terminology and Administration Installing peripherals (Scanners, Printers...) Application Installation and Troubleshooting
Physical/Mental Requirements
Standard non-changing shift will be provided May include working weekends based on provided shift Seniority level
Seniority level
Entry level Employment type
Employment type
Contract Job function
Job function
Other Industries
Staffing and Recruiting Referrals increase your chances of interviewing at MillenniumSoft Inc by 2x Sign in to set job alerts for Service Specialist roles.
NEW NIGHT SHIFT Service Technician Needed (Courtesy Chevrolet)
National City, CA $16.50-$24.00 1 week ago Service Technician Entry Program ($23.61 - $27.88)
National City, CA $19.00-$21.00 11 months ago Equipment Service Technician San Diego, CA
Chula Vista, CA $19.00-$22.00 10 months ago Ride Technician, Full-Time, SeaWorld San Diego
Service Technician- New Job! New City? We'll Handle the Rent!
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr