United Protective Services
Join a company that values work-life balance and employee support—United Protective Services, one of the nation’s top 25 security firms. We’re seeking a dynamic and driven General Manager to oversee our Houston office with the autonomy to lead, backed by the full support of our Owner, President, and Vice President.
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
This represents a unique opportunity to oversee the largest office in the United Protective portfolio, servicing four Branch Offices, over 1,250 officers, and over 200 clients.
We are seeking a highly motivated and experienced contract security professional who embodies our industry's core values: protecting client assets with vigilance, acting proactively when possible, and responding swiftly when needed. This hands-on leadership role demands a strong commitment to excellence and accountability.
This role offers a competitive salary, a commission program, vehicle allowance, company-paid toll tag, and a generous vacation & PTO package, major medical, dental, and vision offered - along with a level of operational and leadership support rarely found in the contract security industry. If you’re ready to take ownership of your success in a people-first culture, we’d love to hear from you.
SUMMARY OF DUTIES AND RESPONSIBILITIES
The General Manager will help plan, direct, coordinate, and oversee operations in the organization, ensuring the development and implementation of efficient operations and cost-effective measures to meet United Protective Services' current and future needs. This leadership position oversees the operational and financial performance of one or more branch security locations and client sites. The general manager drives profitable business growth by ensuring high-quality client service through purposeful and daily engagement and maintaining an exceptional employee relationship standard throughout the Houston Market.
PRIMARY DUTIES AND RESPONSIBILITIES:
Drive collaboration across the organization to identify needs and develop scalable solutions with Branch Managers and Client Service Managers. Prioritize objectives and implement strategies to achieve company initiatives as part of the leadership team. Ensure Branch Managers and CSMs achieve daily, weekly, and monthly goals. Form and lead internal teams, providing training and mentorship as needed. Directly and indirectly manage staff with the goal of enhancing professional development and personal growth. Managed and embraced client relationships across all levels and vertical markets within the branches serviced. This will be best served by building strong relationships with clients. These relationships are to be based on trust. Trust will be established through regular contact, communication, a thorough understanding of the client’s needs, requirements, concerns, priorities, and desires, and a willingness to exceed all client expectations. Focus attention on local issues that impact branch profitability (e.g., overtime control), customer satisfaction, and contract adherence. Work independently and instinctively without the need for daily oversight. Self-starter. Help identify and develop resources relevant to business development that can be shared with Business Development Manager(s) to meet their respective goals and quotas. Promote and embrace the company's philosophy, ideals, and services to the public, improving the company's brand and marketability. Oversee the organizational effectiveness, management development, and leadership development of the organization, with a focus on succession planning and upward mobility of management staff. Liaise with Branch Managers and CSMs to ensure a top-level client experience in all client interactions, from follow-up to service delivery and concern remediation. Work in line with the organization's operational procedures to achieve revenue generation and sales growth goals. Please keep the President and Vice President informed of all branch-related activities, issues, and concerns in real time, while offering value-based solutions to those concerns and issues. Provide oversight to Client invoicing and collection efforts of outstanding invoices, while providing weekly reports to the CFO, CEO, President, and Vice President on your ongoing efforts and Aging Report Status. Approve and provide oversight into branch expenditures and bills to be paid. Use effective coaching, counseling, and encouragement measures and techniques to correct Managers/Supervisors/Security Officers' infractions or violations of either client or United Protective policies or procedures. Ensure complete and concise documentation is maintained for all matters of disciplinary action. A full copy of all incidents and actions should be placed in personnel files. All matters should be presented to the Vice President and the President, and possibly the company's Insurance provider if necessary, and directed. Provide annual performance evaluations of all assigned Branch Managers and Client Service Managers. Ensure all performance evaluations are documented on the appropriate performance evaluation forms and properly filed. Counsel assigned Managers on completed evaluations. Become efficient in all company operating platforms, i.e., WINTEAM, Ehub, Kwantek, Vision Insite, Silvertrac, Tracktik, Smartsheet, and Task Management. MBWA—Manage by Walking Around—This position is not considered an administrative role and is required to be hands-on, with an active role in directing, leading, coaching, supporting, and going ‘hands-on’ with their team in helping them succeed. Ensure the Core Values of United Protective are consistently met and followed by proactively meeting and coaching team members towards the common goal of being the best possible security company we can be at the end of every day.
QUALIFICATIONS AND SKILLS Strategic vision with the ability to execute Demonstrated leadership presence and maturity Impeccable judgment and ability to make sound decisions in a fast-paced, dynamic setting Excellent written and verbal communication skills Executive-level presentation skills and ability to handle high-level client interactions Strong interpersonal, relationship-building, and negotiating skills High proficiency with Microsoft Office 365 (Excel, Outlook, Adobe, PowerPoint, etc.)
EDUCATION AND EXPERIENCE Must possess a minimum of a Bachelor's Degree in Criminal Justice, Business, or a related field, or have equivalent experience through past employment or military service. Minimum of ten years’ experience leading high-performance teams
MANDATORY REQUIREMENTS Must be able to meet requirements and maintain a current TOPS License Must pass a background investigation to include criminal history, a valid driver’s license, a stable work history, and a drug/alcohol test Must attend and pass Security Officer training related to licensing requirements.
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
This represents a unique opportunity to oversee the largest office in the United Protective portfolio, servicing four Branch Offices, over 1,250 officers, and over 200 clients.
We are seeking a highly motivated and experienced contract security professional who embodies our industry's core values: protecting client assets with vigilance, acting proactively when possible, and responding swiftly when needed. This hands-on leadership role demands a strong commitment to excellence and accountability.
This role offers a competitive salary, a commission program, vehicle allowance, company-paid toll tag, and a generous vacation & PTO package, major medical, dental, and vision offered - along with a level of operational and leadership support rarely found in the contract security industry. If you’re ready to take ownership of your success in a people-first culture, we’d love to hear from you.
SUMMARY OF DUTIES AND RESPONSIBILITIES
The General Manager will help plan, direct, coordinate, and oversee operations in the organization, ensuring the development and implementation of efficient operations and cost-effective measures to meet United Protective Services' current and future needs. This leadership position oversees the operational and financial performance of one or more branch security locations and client sites. The general manager drives profitable business growth by ensuring high-quality client service through purposeful and daily engagement and maintaining an exceptional employee relationship standard throughout the Houston Market.
PRIMARY DUTIES AND RESPONSIBILITIES:
Drive collaboration across the organization to identify needs and develop scalable solutions with Branch Managers and Client Service Managers. Prioritize objectives and implement strategies to achieve company initiatives as part of the leadership team. Ensure Branch Managers and CSMs achieve daily, weekly, and monthly goals. Form and lead internal teams, providing training and mentorship as needed. Directly and indirectly manage staff with the goal of enhancing professional development and personal growth. Managed and embraced client relationships across all levels and vertical markets within the branches serviced. This will be best served by building strong relationships with clients. These relationships are to be based on trust. Trust will be established through regular contact, communication, a thorough understanding of the client’s needs, requirements, concerns, priorities, and desires, and a willingness to exceed all client expectations. Focus attention on local issues that impact branch profitability (e.g., overtime control), customer satisfaction, and contract adherence. Work independently and instinctively without the need for daily oversight. Self-starter. Help identify and develop resources relevant to business development that can be shared with Business Development Manager(s) to meet their respective goals and quotas. Promote and embrace the company's philosophy, ideals, and services to the public, improving the company's brand and marketability. Oversee the organizational effectiveness, management development, and leadership development of the organization, with a focus on succession planning and upward mobility of management staff. Liaise with Branch Managers and CSMs to ensure a top-level client experience in all client interactions, from follow-up to service delivery and concern remediation. Work in line with the organization's operational procedures to achieve revenue generation and sales growth goals. Please keep the President and Vice President informed of all branch-related activities, issues, and concerns in real time, while offering value-based solutions to those concerns and issues. Provide oversight to Client invoicing and collection efforts of outstanding invoices, while providing weekly reports to the CFO, CEO, President, and Vice President on your ongoing efforts and Aging Report Status. Approve and provide oversight into branch expenditures and bills to be paid. Use effective coaching, counseling, and encouragement measures and techniques to correct Managers/Supervisors/Security Officers' infractions or violations of either client or United Protective policies or procedures. Ensure complete and concise documentation is maintained for all matters of disciplinary action. A full copy of all incidents and actions should be placed in personnel files. All matters should be presented to the Vice President and the President, and possibly the company's Insurance provider if necessary, and directed. Provide annual performance evaluations of all assigned Branch Managers and Client Service Managers. Ensure all performance evaluations are documented on the appropriate performance evaluation forms and properly filed. Counsel assigned Managers on completed evaluations. Become efficient in all company operating platforms, i.e., WINTEAM, Ehub, Kwantek, Vision Insite, Silvertrac, Tracktik, Smartsheet, and Task Management. MBWA—Manage by Walking Around—This position is not considered an administrative role and is required to be hands-on, with an active role in directing, leading, coaching, supporting, and going ‘hands-on’ with their team in helping them succeed. Ensure the Core Values of United Protective are consistently met and followed by proactively meeting and coaching team members towards the common goal of being the best possible security company we can be at the end of every day.
QUALIFICATIONS AND SKILLS Strategic vision with the ability to execute Demonstrated leadership presence and maturity Impeccable judgment and ability to make sound decisions in a fast-paced, dynamic setting Excellent written and verbal communication skills Executive-level presentation skills and ability to handle high-level client interactions Strong interpersonal, relationship-building, and negotiating skills High proficiency with Microsoft Office 365 (Excel, Outlook, Adobe, PowerPoint, etc.)
EDUCATION AND EXPERIENCE Must possess a minimum of a Bachelor's Degree in Criminal Justice, Business, or a related field, or have equivalent experience through past employment or military service. Minimum of ten years’ experience leading high-performance teams
MANDATORY REQUIREMENTS Must be able to meet requirements and maintain a current TOPS License Must pass a background investigation to include criminal history, a valid driver’s license, a stable work history, and a drug/alcohol test Must attend and pass Security Officer training related to licensing requirements.