Optomi
Clinical Applications Support Analyst
Overview:
We are seeking a detail-oriented, technically skilled
Clinical Applications Support Analyst
to manage, support, and optimize clinical software systems across our healthcare environment. This role serves as a vital bridge between clinical users and technical teams, ensuring efficient system performance, user satisfaction, and compliance with healthcare regulations.
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.
Key Responsibilities: Configure and maintain clinical application settings to meet operational and clinical workflows Provide front-line technical support and training to clinical and administrative users Collaborate with IT teams, vendors, and clinical stakeholders to support system integration and upgrades Monitor system performance and reliability; identify and escalate issues proactively Ensure compliance with healthcare security protocols, data privacy standards, and regulatory frameworks Assist in incident resolution by troubleshooting application issues and escalating as necessary Perform system maintenance, version updates, and testing of clinical applications and features Conduct and document end-user training sessions, both one-on-one and in group settings Create and maintain technical and user-facing documentation, including support guides and SOPs Identify and implement opportunities for process improvement in system usage and support Analyze data to support decision-making, usage trends, and application optimization Maintain thorough knowledge of EHR systems, patient management platforms, and healthcare technologies Serve as a liaison between clinical staff and IT, ensuring effective communication and solution delivery
Qualifications: Education : Bachelor’s degree in Computer Science, Health Informatics, or related field; equivalent work experience will be considered Experience : Hands-on experience with EHR systems and healthcare IT infrastructure Exposure to configuration, implementation, and support of clinical applications Strong troubleshooting skills for clinical systems and medical device integrations Familiarity with SQL databases and performance monitoring tools Proven experience implementing security and compliance measures in healthcare environments Core Competencies & Skills: Technical Proficiency : Clinical systems administration, data analysis, system monitoring, and application troubleshooting Communication : Clear written and verbal communication skills; ability to explain technical concepts to non-technical users Customer Service : Patient, empathetic, and solution-oriented when supporting clinical staff Problem-Solving : Strong analytical and critical thinking skills for diagnosing complex technical issues Team Collaboration : Proven ability to work cross-functionally with clinical, administrative, and technical teams Adaptability : Comfortable navigating changes in technologies, workflows, and organizational priorities Time Management : Ability to prioritize tasks, manage multiple issues, and consistently meet deadlines Attention to Detail : Accurate documentation, thorough testing, and adherence to healthcare compliance standards Conflict Resolution : Ability to manage and resolve user concerns calmly and constructively
Clinical Applications Support Analyst
to manage, support, and optimize clinical software systems across our healthcare environment. This role serves as a vital bridge between clinical users and technical teams, ensuring efficient system performance, user satisfaction, and compliance with healthcare regulations.
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.
Key Responsibilities: Configure and maintain clinical application settings to meet operational and clinical workflows Provide front-line technical support and training to clinical and administrative users Collaborate with IT teams, vendors, and clinical stakeholders to support system integration and upgrades Monitor system performance and reliability; identify and escalate issues proactively Ensure compliance with healthcare security protocols, data privacy standards, and regulatory frameworks Assist in incident resolution by troubleshooting application issues and escalating as necessary Perform system maintenance, version updates, and testing of clinical applications and features Conduct and document end-user training sessions, both one-on-one and in group settings Create and maintain technical and user-facing documentation, including support guides and SOPs Identify and implement opportunities for process improvement in system usage and support Analyze data to support decision-making, usage trends, and application optimization Maintain thorough knowledge of EHR systems, patient management platforms, and healthcare technologies Serve as a liaison between clinical staff and IT, ensuring effective communication and solution delivery
Qualifications: Education : Bachelor’s degree in Computer Science, Health Informatics, or related field; equivalent work experience will be considered Experience : Hands-on experience with EHR systems and healthcare IT infrastructure Exposure to configuration, implementation, and support of clinical applications Strong troubleshooting skills for clinical systems and medical device integrations Familiarity with SQL databases and performance monitoring tools Proven experience implementing security and compliance measures in healthcare environments Core Competencies & Skills: Technical Proficiency : Clinical systems administration, data analysis, system monitoring, and application troubleshooting Communication : Clear written and verbal communication skills; ability to explain technical concepts to non-technical users Customer Service : Patient, empathetic, and solution-oriented when supporting clinical staff Problem-Solving : Strong analytical and critical thinking skills for diagnosing complex technical issues Team Collaboration : Proven ability to work cross-functionally with clinical, administrative, and technical teams Adaptability : Comfortable navigating changes in technologies, workflows, and organizational priorities Time Management : Ability to prioritize tasks, manage multiple issues, and consistently meet deadlines Attention to Detail : Accurate documentation, thorough testing, and adherence to healthcare compliance standards Conflict Resolution : Ability to manage and resolve user concerns calmly and constructively