Riaz Capital
Vice President of Property Operations
Riaz Capital, Oakland, California, United States, 94601
Overview
ArtHaus is on a mission to redefine urban living by delivering purpose-built housing experiences for the modern renter. As the Vice President of Property Operations, you will lead the day-to-day execution of a technology-first, AI-enabled, and highly centralized property management platform, overseeing a growing portfolio of multifamily assets across the Bay Area.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
The expanded ArtHaus operating company is a wholly owned subsidiary of Riaz Capital , purpose-built to manage and scale our vertically integrated residential platform. This role offers a rare opportunity to help shape the future of operations at a company on the verge of doubling its footprint, bringing structure, innovation, and excellence to a portfolio with significant near-term growth ahead. It’s an exciting moment to lead, build, and leave your mark.
This is a mission-critical role responsible for building and managing the company’s four core operational pillars:
Leasing & Marketing Facilities & Maintenance Resident Experience People Operations
The VP will be
directly accountable for meeting and exceeding portfolio-level financial and operational KPIs , including NOI performance, occupancy, rent collection, and customer satisfaction. Success in this role requires a disciplined, metrics-driven operator with a proven ability to drive execution at scale, manage specialized teams, and consistently deliver outcomes in line with ArtHaus’ brand and financial goals.
Key Responsibilities: Portfolio Leadership: Leasing, Maintenance, and Resident Experience Provide executive leadership over Leasing & Marketing, ensuring consistent brand representation, optimized lead-to-lease conversion, and centralized oversight of top-of-funnel activity Oversee Facilities & Maintenance, including vendor performance, preventive maintenance, emergency response, and overall asset condition Lead the Resident Experience function, with clear service standards, retention strategies, and performance metrics for satisfaction and resolution timelines Set and uphold expectations for service quality, communication, and accountability across all resident and prospect touchpoints
Operational Excellence Build and lead a centralized, process-driven operating model that supports consistency, scalability, and efficiency across the portfolio Drive performance in unit turnover timelines, work order execution, curb appeal, signage, and legal compliance Implement and optimize use of AI-enabled systems (e.g., Yardi, EliseAI, and custom-built tools) to streamline workflows and increase operational visibility Maintain high accountability across departments, enforcing standards through documentation, team training, and regular performance reviews
People & Team Leadership Oversee all people operations, including HR, talent acquisition, onboarding, performance management, and compliance Lead, develop, and hold accountable Regional Managers and functional heads across Leasing, Maintenance, and Resident Services Build and scale centralized and offshore teams with clearly defined roles, KPIs, and training standards Champion a high-performance, values-driven culture aligned with ArtHaus’ operational and brand standards
Financial Performance Lead all property operations with a focus on
delivering strong NOI performance and achieving financial targets Own responsibility for rent collection, delinquency resolution, expense control, and operational efficiency Partner with Finance and Asset Management to align property-level strategy with broader ownership goals Continuously review property-level P&Ls, implement corrective actions where needed, and ensure financial transparency
Systems, Standards & Reporting Standardize operating procedures, service protocols, and compliance workflows across all functions Create performance dashboards in partnership with the VP of Systems for tracking leasing, maintenance, and resident service KPIs Establish and manage operational controls to ensure team accountability, training compliance, and process adherence
Qualifications Proven track record of delivering NOI growth and operational performance across a high-density multifamily portfolio 10+ years of senior-level leadership experience in property operations, including oversight of Leasing, Maintenance, and Resident Services Expertise with centralized operating models and enterprise platforms (Yardi required; EliseAI or other AI/CRM platforms preferred) Strong executive presence with the ability to communicate across teams, investors, and ownership groups Demonstrated ability to build and scale high-performing, hybrid teams (onsite, centralized, and offshore) Experience leading operational transformation, including SOP development, automation, and platform implementation Bachelor’s degree required; Master’s degree (MBA, MS in Real Estate, Finance, or Operations) strongly preferred Relevant certifications such as CPM (Certified Property Manager), RPA (Real Property Administrator), or CAM (Certified Apartment Manager) Spanish fluency and experience managing multilingual or multicultural teams a plus
Preferred Experience Experience launching or scaling a centralized property management platform or OpCo Prior leadership of creative and performance-oriented leasing/marketing teams Exposure to private equity-backed, institutional, or vertically integrated owner-operators Spanish fluency and experience managing multilingual or multicultural teams a plus
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
The expanded ArtHaus operating company is a wholly owned subsidiary of Riaz Capital , purpose-built to manage and scale our vertically integrated residential platform. This role offers a rare opportunity to help shape the future of operations at a company on the verge of doubling its footprint, bringing structure, innovation, and excellence to a portfolio with significant near-term growth ahead. It’s an exciting moment to lead, build, and leave your mark.
This is a mission-critical role responsible for building and managing the company’s four core operational pillars:
Leasing & Marketing Facilities & Maintenance Resident Experience People Operations
The VP will be
directly accountable for meeting and exceeding portfolio-level financial and operational KPIs , including NOI performance, occupancy, rent collection, and customer satisfaction. Success in this role requires a disciplined, metrics-driven operator with a proven ability to drive execution at scale, manage specialized teams, and consistently deliver outcomes in line with ArtHaus’ brand and financial goals.
Key Responsibilities: Portfolio Leadership: Leasing, Maintenance, and Resident Experience Provide executive leadership over Leasing & Marketing, ensuring consistent brand representation, optimized lead-to-lease conversion, and centralized oversight of top-of-funnel activity Oversee Facilities & Maintenance, including vendor performance, preventive maintenance, emergency response, and overall asset condition Lead the Resident Experience function, with clear service standards, retention strategies, and performance metrics for satisfaction and resolution timelines Set and uphold expectations for service quality, communication, and accountability across all resident and prospect touchpoints
Operational Excellence Build and lead a centralized, process-driven operating model that supports consistency, scalability, and efficiency across the portfolio Drive performance in unit turnover timelines, work order execution, curb appeal, signage, and legal compliance Implement and optimize use of AI-enabled systems (e.g., Yardi, EliseAI, and custom-built tools) to streamline workflows and increase operational visibility Maintain high accountability across departments, enforcing standards through documentation, team training, and regular performance reviews
People & Team Leadership Oversee all people operations, including HR, talent acquisition, onboarding, performance management, and compliance Lead, develop, and hold accountable Regional Managers and functional heads across Leasing, Maintenance, and Resident Services Build and scale centralized and offshore teams with clearly defined roles, KPIs, and training standards Champion a high-performance, values-driven culture aligned with ArtHaus’ operational and brand standards
Financial Performance Lead all property operations with a focus on
delivering strong NOI performance and achieving financial targets Own responsibility for rent collection, delinquency resolution, expense control, and operational efficiency Partner with Finance and Asset Management to align property-level strategy with broader ownership goals Continuously review property-level P&Ls, implement corrective actions where needed, and ensure financial transparency
Systems, Standards & Reporting Standardize operating procedures, service protocols, and compliance workflows across all functions Create performance dashboards in partnership with the VP of Systems for tracking leasing, maintenance, and resident service KPIs Establish and manage operational controls to ensure team accountability, training compliance, and process adherence
Qualifications Proven track record of delivering NOI growth and operational performance across a high-density multifamily portfolio 10+ years of senior-level leadership experience in property operations, including oversight of Leasing, Maintenance, and Resident Services Expertise with centralized operating models and enterprise platforms (Yardi required; EliseAI or other AI/CRM platforms preferred) Strong executive presence with the ability to communicate across teams, investors, and ownership groups Demonstrated ability to build and scale high-performing, hybrid teams (onsite, centralized, and offshore) Experience leading operational transformation, including SOP development, automation, and platform implementation Bachelor’s degree required; Master’s degree (MBA, MS in Real Estate, Finance, or Operations) strongly preferred Relevant certifications such as CPM (Certified Property Manager), RPA (Real Property Administrator), or CAM (Certified Apartment Manager) Spanish fluency and experience managing multilingual or multicultural teams a plus
Preferred Experience Experience launching or scaling a centralized property management platform or OpCo Prior leadership of creative and performance-oriented leasing/marketing teams Exposure to private equity-backed, institutional, or vertically integrated owner-operators Spanish fluency and experience managing multilingual or multicultural teams a plus