Sharp Brains
Job Title : Data Center L2 Support Engineer
Find out more about this role by reading the information below, then apply to be considered. Location : Utah, USA (Hybrid: 50% Remote / 50% Onsite across multiple sites) Department : IT Infrastructure / Data Center Operations Reports To : Data Center Manager / IT Infrastructure Lead Employment Type :
1099 Independent Contractor – 1-Year Contract Travel Reimbursement : Mileage/travel charges will be reimbursed if work location is beyond a 40-mile radius from the engineer’s home base.
Key Responsibilities Monitor, support, and maintain critical data center infrastructure using industry-standard tools. Respond to and resolve Level 2 incidents, including hardware failures, networking issues, OS-level problems, and escalated service tickets. Travel to various data center facilities across Utah for on-site troubleshooting, equipment installation, and maintenance. Perform server deployments, patch management, and upgrades for Windows and Linux environments. Maintain cabling, racking, power systems, and physical infrastructure. Coordinate with L1 support, L3 engineers, and vendors as needed for escalations. Maintain accurate records of system configurations, incidents, and hardware assets. Adhere to ITIL-aligned procedures for change, incident, and problem management. Participate in a rotational 24x7 on-call schedule. Required Skills and Qualifications 5+ years of experience
in data center or IT infrastructure support roles. Strong understanding of server hardware platforms (Dell, HPE, Cisco UCS). Solid grasp of basic networking concepts (IP, VLANs, DNS, DHCP). Experience with both
Windows Server
and
Linux (RHEL/Ubuntu/CentOS) . Familiarity with virtualization platforms such as
VMware
or
Hyper-V . Hands-on experience with monitoring tools (SolarWinds, DCIM, Zabbix). Able to work independently and manage tasks across multiple sites. Reliable transportation and valid driver’s license required for travel. Ability to lift and handle physical infrastructure equipment as needed. Preferred Qualifications Industry certifications (CompTIA Server+, CCNA, MCSA, VMware VCP). Experience with scripting and automation (PowerShell, Bash, Python). Knowledge of cloud environments (AWS, Azure). Familiarity with ITSM platforms like ServiceNow, BMC Remedy. Additional Information Contract Type : 1099 Independent Contractor Contract Duration : 1 Year (with potential extension) Work Schedule : Hybrid – 50% remote / 50% onsite
Find out more about this role by reading the information below, then apply to be considered. Location : Utah, USA (Hybrid: 50% Remote / 50% Onsite across multiple sites) Department : IT Infrastructure / Data Center Operations Reports To : Data Center Manager / IT Infrastructure Lead Employment Type :
1099 Independent Contractor – 1-Year Contract Travel Reimbursement : Mileage/travel charges will be reimbursed if work location is beyond a 40-mile radius from the engineer’s home base.
Key Responsibilities Monitor, support, and maintain critical data center infrastructure using industry-standard tools. Respond to and resolve Level 2 incidents, including hardware failures, networking issues, OS-level problems, and escalated service tickets. Travel to various data center facilities across Utah for on-site troubleshooting, equipment installation, and maintenance. Perform server deployments, patch management, and upgrades for Windows and Linux environments. Maintain cabling, racking, power systems, and physical infrastructure. Coordinate with L1 support, L3 engineers, and vendors as needed for escalations. Maintain accurate records of system configurations, incidents, and hardware assets. Adhere to ITIL-aligned procedures for change, incident, and problem management. Participate in a rotational 24x7 on-call schedule. Required Skills and Qualifications 5+ years of experience
in data center or IT infrastructure support roles. Strong understanding of server hardware platforms (Dell, HPE, Cisco UCS). Solid grasp of basic networking concepts (IP, VLANs, DNS, DHCP). Experience with both
Windows Server
and
Linux (RHEL/Ubuntu/CentOS) . Familiarity with virtualization platforms such as
VMware
or
Hyper-V . Hands-on experience with monitoring tools (SolarWinds, DCIM, Zabbix). Able to work independently and manage tasks across multiple sites. Reliable transportation and valid driver’s license required for travel. Ability to lift and handle physical infrastructure equipment as needed. Preferred Qualifications Industry certifications (CompTIA Server+, CCNA, MCSA, VMware VCP). Experience with scripting and automation (PowerShell, Bash, Python). Knowledge of cloud environments (AWS, Azure). Familiarity with ITSM platforms like ServiceNow, BMC Remedy. Additional Information Contract Type : 1099 Independent Contractor Contract Duration : 1 Year (with potential extension) Work Schedule : Hybrid – 50% remote / 50% onsite