Viejas Casino
Job Description
GENERAL SUMMARY
The Public Area attendant is responsible for the overall cleanliness and maintenance of the hotel lobbies, restrooms, restaurants, corridors, elevators, and other areas that are in view of the guest. In addition, the attendant will assist guests with questions about the resort, report any maintenance issues to the Maintenance Department, and assist with maintaining the safety and security of all guests.
CORE SCOPE OF POSITION Deep cleans carpet, windows, floors, corridors, upholstery, and drapes. Operates machinery such as vacuums, pressure washers, carpet extractors, etc. Reports maintenance issues such as burnt out light bulbs or damage to furniture, or fixtures. Ensures windows and doorways and furniture are free of fingerprints and smudges. Ensures that furniture and hard surfaces are clean and organized, and floors are free of debris. Notifies supervisor of carpet stains that cannot be removed and equipment malfunctions. Attends brief staff meeting for update on ongoing hotel activities and promotions. Participates in company's safety program and may instruct others in the proper and safe practices. Responds to requests and resolves internal and external guests' complaints in a timely manner or refers to the appropriate management team. Follows company and departmental policies and standard operating procedures, and applicable governmental laws and regulations. Ensures that a clean, safe, hazard-free work environment is maintained. Performs all other duties as requested by Housekeeping Manager. FOUR STAR AND FOUR DIAMOND SERVICE COMMITTMENT
All Team Members will display a Forbes Travel Guide Four Star and AAA Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Viejas Casino & Resort.
INTERACTION
Interacts with internal/external guests and peer groups. SUPERVISION
Does not provide supervision to others. Required Skills
KNOWLEDGE AND SKILLS
Familiar with housekeeping, including sanitation, laundry operation, and guest service. Knowledge of how to use and maintain cleaning equipment. Detail-oriented, organized, self-motivated, and values teamwork. Ability to effectively communicate with guests and team members verbally or in written form. Ability to multi-task and work in a fast-paced environment. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays Required Experience
EDUCATION/CERTIFICATION
High school diploma or general education degree (GED) preferred. Must be able to be certified in blood borne pathogens/bio-hazardous material clean up (training will be provided). EXPERIENCE
Three or more months of related experience and/or training. Must be 21 years of age or older.
GENERAL SUMMARY
The Public Area attendant is responsible for the overall cleanliness and maintenance of the hotel lobbies, restrooms, restaurants, corridors, elevators, and other areas that are in view of the guest. In addition, the attendant will assist guests with questions about the resort, report any maintenance issues to the Maintenance Department, and assist with maintaining the safety and security of all guests.
CORE SCOPE OF POSITION Deep cleans carpet, windows, floors, corridors, upholstery, and drapes. Operates machinery such as vacuums, pressure washers, carpet extractors, etc. Reports maintenance issues such as burnt out light bulbs or damage to furniture, or fixtures. Ensures windows and doorways and furniture are free of fingerprints and smudges. Ensures that furniture and hard surfaces are clean and organized, and floors are free of debris. Notifies supervisor of carpet stains that cannot be removed and equipment malfunctions. Attends brief staff meeting for update on ongoing hotel activities and promotions. Participates in company's safety program and may instruct others in the proper and safe practices. Responds to requests and resolves internal and external guests' complaints in a timely manner or refers to the appropriate management team. Follows company and departmental policies and standard operating procedures, and applicable governmental laws and regulations. Ensures that a clean, safe, hazard-free work environment is maintained. Performs all other duties as requested by Housekeeping Manager. FOUR STAR AND FOUR DIAMOND SERVICE COMMITTMENT
All Team Members will display a Forbes Travel Guide Four Star and AAA Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Viejas Casino & Resort.
INTERACTION
Interacts with internal/external guests and peer groups. SUPERVISION
Does not provide supervision to others. Required Skills
KNOWLEDGE AND SKILLS
Familiar with housekeeping, including sanitation, laundry operation, and guest service. Knowledge of how to use and maintain cleaning equipment. Detail-oriented, organized, self-motivated, and values teamwork. Ability to effectively communicate with guests and team members verbally or in written form. Ability to multi-task and work in a fast-paced environment. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays Required Experience
EDUCATION/CERTIFICATION
High school diploma or general education degree (GED) preferred. Must be able to be certified in blood borne pathogens/bio-hazardous material clean up (training will be provided). EXPERIENCE
Three or more months of related experience and/or training. Must be 21 years of age or older.