Global Enterprise Services, LLC (GES)
Desktop Engineer
Global Enterprise Services, LLC (GES), Fort George Meade, Maryland, United States
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Desktop Engineer
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Global Enterprise Services, LLC (GES) 7 months ago Be among the first 25 applicants Join to apply for the
Desktop Engineer
role at
Global Enterprise Services, LLC (GES) Get AI-powered advice on this job and more exclusive features. Global Enterprise Services, LLC (GES) provided pay range
This range is provided by Global Enterprise Services, LLC (GES). Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$83,000.00/yr - $95,000.00/yr DISA DES - Desktop Hardware Engineer
GES is seeking a Tier III Desktop Hardware Engineer for the DISA DES program. Under general supervision, provides third-tier support to end-users for PC, server, mainframe applications and hardware. Handles problems that the first and second tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level .
Education And Experience
High School Diploma or equivalent 3+ years of applicable work experience ITIL, HDI, or Windows 10 MCTS certification Remedy/ ServiceNow experience Security+ CE (or appropriate DoDM 8570 Baseline Certification) IAT Level II certification is required before start
Responsibilities
Experience supporting Windows 10, and MS Office 2016 Experience using Remedy or a similar ticketing system Highly skilled at explaining technical subjects to non- technical as well as technical customers Expert in STIGs, Policy and Procedures for PC Techs Strong customer service orientation Current and proficient in any new concepts or practices in own IT discipline and applies that knowledge to the current work. Ability to work with other teams outside of Field Ops Work with PC Techs to resolve issues Installs, configures, tests, maintains, monitors, and troubleshoots level III end user workstation equipment and printers Have flexible working hours to be available to support team when needed Perform all other duties as assigned
Knowledge And Skills
Has basic knowledge of Project Management. Technical writing experience Innovative, team-oriented problem solver Strong commitment to providing quality service Excellent interpersonal, negotiation and communication (verbal and written) skills Excellent organizational, time management and follow through skills Ability to manage multiple competing priorities Strong analytical and follow through skills Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments Ability to work well independently on defined tasks Ability to work well as part of a team
Technical Knowledge
Experience working in a DoD environment Experience working with 3rd party vendors Training PC Techs on Printers
Clearance/Citizenship
Secret Must be US Citizen
Travel Requirements
This position will involve minimal travel
Location: Fort Meade, MD
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Global Enterprise Services, LLC (GES) by 2x Sign in to set job alerts for Desktop Engineer roles.
Bethesda, MD $48,000.00-$66,000.00 5 months ago Bethesda, MD $58,400.00-$72,700.00 1 week ago Bethesda, MD $56,000.00-$76,000.00 5 months ago Bethesda, MD $60,800.00-$70,200.00 5 months ago Bethesda, MD $68,000.00-$82,200.00 5 months ago Bethesda, MD $107,900.00-$126,800.00 5 months ago Annapolis Junction, MD $146,000.00-$234,000.00 1 month ago Washington, DC $48,804.00-$70,000.00 1 week ago Bethesda, MD $90,000.00-$110,000.00 4 months ago Washington, DC $80,001.00-$120,000.00 1 week ago Columbia, MD $130,000.00-$180,000.00 1 month ago Maryland, United States $70,000.00-$130,000.00 1 week ago Fort Meade, MD $105,000.00-$200,000.00 1 month ago Annapolis Junction, MD $150,000.00-$240,000.00 6 months ago Fort Meade, MD $115,000.00-$260,000.00 2 weeks ago Fort Meade, MD $115,000.00-$260,000.00 4 months ago Fort Meade, MD $80,000.00-$128,000.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Desktop Engineer
role at
Global Enterprise Services, LLC (GES) 7 months ago Be among the first 25 applicants Join to apply for the
Desktop Engineer
role at
Global Enterprise Services, LLC (GES) Get AI-powered advice on this job and more exclusive features. Global Enterprise Services, LLC (GES) provided pay range
This range is provided by Global Enterprise Services, LLC (GES). Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$83,000.00/yr - $95,000.00/yr DISA DES - Desktop Hardware Engineer
GES is seeking a Tier III Desktop Hardware Engineer for the DISA DES program. Under general supervision, provides third-tier support to end-users for PC, server, mainframe applications and hardware. Handles problems that the first and second tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level .
Education And Experience
High School Diploma or equivalent 3+ years of applicable work experience ITIL, HDI, or Windows 10 MCTS certification Remedy/ ServiceNow experience Security+ CE (or appropriate DoDM 8570 Baseline Certification) IAT Level II certification is required before start
Responsibilities
Experience supporting Windows 10, and MS Office 2016 Experience using Remedy or a similar ticketing system Highly skilled at explaining technical subjects to non- technical as well as technical customers Expert in STIGs, Policy and Procedures for PC Techs Strong customer service orientation Current and proficient in any new concepts or practices in own IT discipline and applies that knowledge to the current work. Ability to work with other teams outside of Field Ops Work with PC Techs to resolve issues Installs, configures, tests, maintains, monitors, and troubleshoots level III end user workstation equipment and printers Have flexible working hours to be available to support team when needed Perform all other duties as assigned
Knowledge And Skills
Has basic knowledge of Project Management. Technical writing experience Innovative, team-oriented problem solver Strong commitment to providing quality service Excellent interpersonal, negotiation and communication (verbal and written) skills Excellent organizational, time management and follow through skills Ability to manage multiple competing priorities Strong analytical and follow through skills Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments Ability to work well independently on defined tasks Ability to work well as part of a team
Technical Knowledge
Experience working in a DoD environment Experience working with 3rd party vendors Training PC Techs on Printers
Clearance/Citizenship
Secret Must be US Citizen
Travel Requirements
This position will involve minimal travel
Location: Fort Meade, MD
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Global Enterprise Services, LLC (GES) by 2x Sign in to set job alerts for Desktop Engineer roles.
Bethesda, MD $48,000.00-$66,000.00 5 months ago Bethesda, MD $58,400.00-$72,700.00 1 week ago Bethesda, MD $56,000.00-$76,000.00 5 months ago Bethesda, MD $60,800.00-$70,200.00 5 months ago Bethesda, MD $68,000.00-$82,200.00 5 months ago Bethesda, MD $107,900.00-$126,800.00 5 months ago Annapolis Junction, MD $146,000.00-$234,000.00 1 month ago Washington, DC $48,804.00-$70,000.00 1 week ago Bethesda, MD $90,000.00-$110,000.00 4 months ago Washington, DC $80,001.00-$120,000.00 1 week ago Columbia, MD $130,000.00-$180,000.00 1 month ago Maryland, United States $70,000.00-$130,000.00 1 week ago Fort Meade, MD $105,000.00-$200,000.00 1 month ago Annapolis Junction, MD $150,000.00-$240,000.00 6 months ago Fort Meade, MD $115,000.00-$260,000.00 2 weeks ago Fort Meade, MD $115,000.00-$260,000.00 4 months ago Fort Meade, MD $80,000.00-$128,000.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr