Customer Care Specialist

Customer Care Specialist

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Flexsteel Industries, Inc

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1 Positions

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ID: CUSTO001288

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Posted On 04/16/2025

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Refreshed On 08/13/2025

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Job Overview

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  Act as voice of the customer, communicating customer needs & expectations within Flexsteel.

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  Work independently within established procedures requiring minimal escalation.

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  Respond timely with customized responses to customer inquiries via email, phone, & chat.

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  Coordinate & communicate effective resolution for unique, complex scenarios.

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  Diagnose & resolve product concerns both inside & outside of the warranty period.

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  Support order management requirements received via email, EDI, and customer portals.

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  Capture appropriate information in a customer relationship management (CRM) application.

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  All other duties as assigned.

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Primary Contact

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104266

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Stacy Kammes

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VP-Human Resources, Administration

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563-585-8209

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Phone

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Phone

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Phone

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Fax

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Email

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True

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False

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False

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Job Details

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Categories

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Customer Service

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Manufacturing

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Location

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Dubuque, IA

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Job Type

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Employee

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Full/Part

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Full Time

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Company ID

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1028

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Job REQ #

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CUSTO001288

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# Positions

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1

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Start Date

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20250416

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End Date

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20250912

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Flexsteel Industries, Inc

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About the Company

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Flexsteel Industries, Inc. is a global leader in the design and production of quality residential furniture and serves as the parent company to the Flexsteel, Homestyles, and Charisma brands. Employing nearly 1,500 team members worldwide, Flexsteel Industries is governed by a Board of Directors and operates under a set of beliefs and values stemming from a rich and longstanding heritage of quality craftsmanship. Known for its Blue Steel Spring™, as well as numerous other design and manufacturing innovations, the Flexsteel brand is carried by more than 1,300 retailers nationwide. The Homestyles brand sells smart and affordable style direct to customers, in addition to partnering with online home retailers, such as Amazon and Wayfair. A permanent Flexsteel Industries showroom is located in High Point, NC. While the organization has been in business for more than 130 years, our commitment to comfort and craftsmanship has remained unchanged with furniture that’s built for life and designed for living.

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