Care Management Support Coordinator II

Here is the formatted HTML job description: Care Management Support Coordinator II - J01003nCare Management Support Coordinator II - J01003nAddress:nVarious, Texas 99999nSchedule:nFull shift description: 26.0 hours/week, Various, Texas 99999nJob DescriptionnnSupports administrative care management activities including performing outreach, answering inbound calls, and scheduling services.nServes as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.nProvides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service.nProvides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service.nMay apply working knowledge of assigned health plan(s) activities and resources.nServes as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols.nSupports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship.nDocuments and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed.nKnowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs.nPerforms other duties as assigned.nnCritical InformationnnContract Type: Contract to HirenEducation/Experience: Requires a High School diploma or GED, 1 - 2 years of related experiencenJob Duration: 26.0 hours/weeknnBenefits:nnBenefits are available to full-time employees after 90 days of employment.nA 401(k) with a company match is available to full-time employees after 1 year of service.nThis is an AI-formatted job description; therefore, this does not remove human decision-making.nnEducation/Licenses NeedednnRequired certifications and degrees: High School diploma or GEDnnNote: I removed the references to client names or acronyms, salary, pay-rate, or bill-rate details as per the content filtering policy.