Abacus
Task Order Number
12192023
Task Order Name
Desktop Refresh 2024
Category
10
Job Description
Computer Analyst I
Task Order Description
Working with the Service Center division to support and facilitate helpdesk operations, field tickets, and Toughbook/Desktop Refresh projects.
You will play a key role to make sure:
Workstations have the BIOS configured properly Image workstation devices to City standards Workstation devices are tested prior to deployment Workstation devices are appropriately deployed on time to the required staff
Primary Responsibilities include:
Using imaging software to deploy standard images Testing endpoint configuration before and after deployment Deploy endpoints onsite at many City locations Make modifications to endpoint configuration as necessary Providing helpdesk support relating to day to day operations and the desktop/Toughbook refresh projects Assisting users with hardware and software issues Troubleshooting and resolving technical problems Collaborating with project stakeholders to communicate status, objectives, and timelines Maintain accurate records of service requests, project status, and resolutions to issues
Other Duties could include:
Responds to customer inquiries and service requests; manages employee computer accounts and access; resets passwords; researches access rights and modifies employee access for multiple systems Documents all service requests and resolutions to in service request system; takes note of trends and common problems; determines if issues are City- or department-wide or unique to individual employee; provides information and technical support; analyzes, troubleshoots, and utilizes customized and commercial tools to resolve issues related to network connectivity, personal computer and mobile devices, hardware and software, and peripherals; works with vendors to resolve problems; escalates unresolved issues Utilizes an asset management system to track hardware and software assets; accounts for items in stock, receipt of new equipment, back orders, and returns; issues equipment to departments and accepts returns; provides related inventory reports as needed; organizes and maintains the equipment storage area and ensures that it is secure Coordinates projects, such as computer systems, AV systems, software, installations, and replacements with other technical staff and/or vendors Provides training to non-technical employees and technical training and guidance to student assistants/interns
This is a temporary position for the duration of the Desktop/Toughbook refresh projects. Priority
Urgent Estimated Start Date
January 22, 2024 or sooner Estimated Duration
12-14 weeks Work Schedule
Shifts include: Monday - Thursday 7:30AM - 5:30 PM Wednesday - Saturday 7:30 AM - 5:30 PM Extra hours as needed to meet project deadlines Location of Work
Office located at the following address: Department of Information Technology City of Henderson City Hall 240 S Water Street Henderson, NV 89015 Deliverables
At the end of the desktop refresh project, this will include a deliverable of:
Successful refresh of 275 desktop workstations Successful refresh of 738 toughbook devices. ~550 will be for the main Public Safety workforce and ~188 will be for spare rotation
Required Skills and Experience
One year of experience in a combination of the following: computer hardware and software support, AV systems support, network resource administration, and customer support services Excellent problem solving and communication skills Ability to work well independently and as part of a team
Desired Skills and Experience
Strong knowledge of desktop hardware and software A+ Certification Prior experience in a helpdesk support role
Payment for Services
Vendor may submit invoices for services rendered on a monthly basis. Invoices must identify the resource name, hourly rate, hours worked, total cost and a short description of services provided.
12192023
Task Order Name
Desktop Refresh 2024
Category
10
Job Description
Computer Analyst I
Task Order Description
Working with the Service Center division to support and facilitate helpdesk operations, field tickets, and Toughbook/Desktop Refresh projects.
You will play a key role to make sure:
Workstations have the BIOS configured properly Image workstation devices to City standards Workstation devices are tested prior to deployment Workstation devices are appropriately deployed on time to the required staff
Primary Responsibilities include:
Using imaging software to deploy standard images Testing endpoint configuration before and after deployment Deploy endpoints onsite at many City locations Make modifications to endpoint configuration as necessary Providing helpdesk support relating to day to day operations and the desktop/Toughbook refresh projects Assisting users with hardware and software issues Troubleshooting and resolving technical problems Collaborating with project stakeholders to communicate status, objectives, and timelines Maintain accurate records of service requests, project status, and resolutions to issues
Other Duties could include:
Responds to customer inquiries and service requests; manages employee computer accounts and access; resets passwords; researches access rights and modifies employee access for multiple systems Documents all service requests and resolutions to in service request system; takes note of trends and common problems; determines if issues are City- or department-wide or unique to individual employee; provides information and technical support; analyzes, troubleshoots, and utilizes customized and commercial tools to resolve issues related to network connectivity, personal computer and mobile devices, hardware and software, and peripherals; works with vendors to resolve problems; escalates unresolved issues Utilizes an asset management system to track hardware and software assets; accounts for items in stock, receipt of new equipment, back orders, and returns; issues equipment to departments and accepts returns; provides related inventory reports as needed; organizes and maintains the equipment storage area and ensures that it is secure Coordinates projects, such as computer systems, AV systems, software, installations, and replacements with other technical staff and/or vendors Provides training to non-technical employees and technical training and guidance to student assistants/interns
This is a temporary position for the duration of the Desktop/Toughbook refresh projects. Priority
Urgent Estimated Start Date
January 22, 2024 or sooner Estimated Duration
12-14 weeks Work Schedule
Shifts include: Monday - Thursday 7:30AM - 5:30 PM Wednesday - Saturday 7:30 AM - 5:30 PM Extra hours as needed to meet project deadlines Location of Work
Office located at the following address: Department of Information Technology City of Henderson City Hall 240 S Water Street Henderson, NV 89015 Deliverables
At the end of the desktop refresh project, this will include a deliverable of:
Successful refresh of 275 desktop workstations Successful refresh of 738 toughbook devices. ~550 will be for the main Public Safety workforce and ~188 will be for spare rotation
Required Skills and Experience
One year of experience in a combination of the following: computer hardware and software support, AV systems support, network resource administration, and customer support services Excellent problem solving and communication skills Ability to work well independently and as part of a team
Desired Skills and Experience
Strong knowledge of desktop hardware and software A+ Certification Prior experience in a helpdesk support role
Payment for Services
Vendor may submit invoices for services rendered on a monthly basis. Invoices must identify the resource name, hourly rate, hours worked, total cost and a short description of services provided.