Ace Parking
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SHIFT MANAGER - HOTEL
role at
Ace Parking
Description
Compensation Range: $23.00 - $24.00 Per Hour
About Us
One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.
Job Details
Assume full accountability for the safety and security of guests' vehicles, ensuring responsible handling by the valet team.
Supervise and motivate employees during the designated shift.
Maintain and update shift reports and other documentation as required.
Maintain accurate records of parked vehicles and key management, while strictly adhering to established policies and procedures.
Assist in scheduling and organizing employee work schedules.
Ensure compliance with company policies, procedures, and health and safety regulations.
Foster a culture of accountability among valet team members by setting clear expectations and providing regular feedback.
Communication
Facilitate clear and effective communication within the valet team, ensuring seamless coordination during shifts.
Serve as the main point of contact for guests, addressing inquiries, concerns, and feedback professionally and promptly.
Collaborate with other supervisors and management to ensure a unified approach to service and problem-solving.
Family
Train new employees and provide ongoing coaching and feedback.
Cultivate a sense of camaraderie and unity within the valet team, treating colleagues as part of the work family.
Collaborate with other supervisors and managers to improve overall operations.
Lead by example, supporting team members during peak times or when additional assistance is needed.
Exceptional Service
Ensure that the valet team consistently provides exceptional customer service, assisting guests, and delivering a memorable experience.
Monitor and maintain the cleanliness and organization of the valet area to enhance the overall guest experience.
Address and resolve customer complaints or issues, ensuring customer satisfaction.
Continuously seek opportunities to improve overall customer satisfaction and restaurant performance.
Profitability
Contribute to the profitability of the valet operation by efficiently managing parking spaces, optimizing staffing levels, and minimizing operational costs.
Monitor and control labor costs and implement cost-saving measures.
About YOU
Our ideal candidate is passionate about customer service and able to lead by example. He/she should have excellent communication skills, be able to thrive in a fast-paced environment and have a passion for providing exceptional customer service. If you are an organized, self-motivated, goal-oriented individual who enjoys working in a dynamic team environment, and possess the following experience and attributes, we’d like to hear from you.
Your Qualifications
1-2 years’ experience as a supervisor.
Strong leadership and communication skills.
Previous valet or customer service experience.
Proficiency in managing and coordinating a team.
Ability to remain calm and effective in high-pressure situations.
Excellent problem-solving and decision-making abilities.
Attention to detail and organization.
Physical ability to move quickly and lift heavy items (up to 50 lbs.).
What We Can Offer You for All Your Hard Work:
$23.00 - $24.00 per hour.
Medical, dental, vision, life insurance coverage
Flexible Spending Accounts
401k
Vacation/Sick
Holiday
Discount programs
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: Memberservices@aceparking.com describing the accommodation.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Consumer Services
Referrals increase your chances of interviewing at Ace Parking by 2x
Get notified about new Hotel Manager jobs in
San Diego, CA .
#J-18808-Ljbffr
SHIFT MANAGER - HOTEL
role at
Ace Parking
Description
Compensation Range: $23.00 - $24.00 Per Hour
About Us
One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.
Job Details
Assume full accountability for the safety and security of guests' vehicles, ensuring responsible handling by the valet team.
Supervise and motivate employees during the designated shift.
Maintain and update shift reports and other documentation as required.
Maintain accurate records of parked vehicles and key management, while strictly adhering to established policies and procedures.
Assist in scheduling and organizing employee work schedules.
Ensure compliance with company policies, procedures, and health and safety regulations.
Foster a culture of accountability among valet team members by setting clear expectations and providing regular feedback.
Communication
Facilitate clear and effective communication within the valet team, ensuring seamless coordination during shifts.
Serve as the main point of contact for guests, addressing inquiries, concerns, and feedback professionally and promptly.
Collaborate with other supervisors and management to ensure a unified approach to service and problem-solving.
Family
Train new employees and provide ongoing coaching and feedback.
Cultivate a sense of camaraderie and unity within the valet team, treating colleagues as part of the work family.
Collaborate with other supervisors and managers to improve overall operations.
Lead by example, supporting team members during peak times or when additional assistance is needed.
Exceptional Service
Ensure that the valet team consistently provides exceptional customer service, assisting guests, and delivering a memorable experience.
Monitor and maintain the cleanliness and organization of the valet area to enhance the overall guest experience.
Address and resolve customer complaints or issues, ensuring customer satisfaction.
Continuously seek opportunities to improve overall customer satisfaction and restaurant performance.
Profitability
Contribute to the profitability of the valet operation by efficiently managing parking spaces, optimizing staffing levels, and minimizing operational costs.
Monitor and control labor costs and implement cost-saving measures.
About YOU
Our ideal candidate is passionate about customer service and able to lead by example. He/she should have excellent communication skills, be able to thrive in a fast-paced environment and have a passion for providing exceptional customer service. If you are an organized, self-motivated, goal-oriented individual who enjoys working in a dynamic team environment, and possess the following experience and attributes, we’d like to hear from you.
Your Qualifications
1-2 years’ experience as a supervisor.
Strong leadership and communication skills.
Previous valet or customer service experience.
Proficiency in managing and coordinating a team.
Ability to remain calm and effective in high-pressure situations.
Excellent problem-solving and decision-making abilities.
Attention to detail and organization.
Physical ability to move quickly and lift heavy items (up to 50 lbs.).
What We Can Offer You for All Your Hard Work:
$23.00 - $24.00 per hour.
Medical, dental, vision, life insurance coverage
Flexible Spending Accounts
401k
Vacation/Sick
Holiday
Discount programs
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: Memberservices@aceparking.com describing the accommodation.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Consumer Services
Referrals increase your chances of interviewing at Ace Parking by 2x
Get notified about new Hotel Manager jobs in
San Diego, CA .
#J-18808-Ljbffr