Hospitality Ambassador, South Coast Plaza

The Team : The Hermès South Coast Plaza boutique opened in 1997 and focuses on providing extraordinary service to clients as part of the Western Region. This position reports to the Operations Director and supports the client experience, representing Hermès in all aspects of their duties. The Opportunity : The Hospitality Ambassador is responsible for providing unparalleled hospitality by creating a welcoming environment from the front door to the sales floor. The role requires a team player who collaborates with sales associates and supports all elements of hospitality throughout the selling process. The ideal candidate has a natural curiosity, is an excellent multi-tasker, and possesses an exquisite sense of hospitality. About the Role : Create an effortless luxury environment, exceeding expectations in all hospitality services Greet and welcome clients as they enter and leave the boutique Manage main floor traffic by greeting clients, assessing their needs, and escorting them to the appropriate sales associate or area Approach all interactions with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner Provide bespoke, high-touch hospitality services in collaboration with the sales team Assist guests with transportation arrangements and support with shopping bags or purchases as needed Coordinate with Concierge/Host team for car services and provide directions when necessary Maintain general knowledge of the store and neighborhood Demonstrate working knowledge of all product categories (métiers) Offer hospitable services, such as holding umbrellas during inclement weather Remain alert to client service needs and safety concerns, notifying Asset Protection as necessary Demonstrate flexibility and adaptability to support business needs and operational duties Perform other duties as assigned by the supervisor Supervisory Responsibility : Budget Responsibility : Decision-Making Responsibility : About You : Strong interest in learning about Hermès métiers, history, and art collections Excellent communication skills, offering warmth and graciousness Outstanding customer service skills and a friendly disposition Proactive in caring for customers in a calm, professional, and polite manner Ability to provide information about the neighborhood, store services, and other inquiries Experience in a similar retail environment or as a Concierge/Host in high-end settings such as hotels or fine dining Ability to work collaboratively and thrive in a fast-paced environment with changing priorities High attention to detail and anticipation of customer needs Knowledge of additional languages is a plus Flexible schedule according to business needs Ability to stand for long periods The pay range for this position is $24.00 to $27.00 per hour. Actual rates depend on the specific role, location, and individual experience. We seek candidates who embody these attributes and can perform key responsibilities with or without reasonable accommodations. Company Overview : Since 1837, Hermès has maintained its artisan business model and humanist values, placing people at the center of its work and aiming to make a positive impact globally. Hermès is dedicated to creating high-quality, timeless objects with a focus on craftsmanship, materials, and aesthetic functionality. As a family-owned company, Hermès keeps production in France through 42 workshops, with a global presence of 310 stores in 49 countries, employing over 15,000 people worldwide, including more than 6,000 artisans. Our commitment to sustainability and corporate social responsibility is rooted in our artisans' values, emphasizing authenticity, respect for time, and natural resources. We aim to leave a positive footprint on the world, as showcased in our series of short films, "Footsteps Across the World." Our Commitment : Hermès values diversity, inclusion, and family. We strive to create a workplace that supports personal and professional growth, equality, and authenticity. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, age, national origin, disability, sexual orientation, citizenship, military or veteran status, or any other protected characteristic. We also provide reasonable accommodations for qualified individuals with disabilities. We collect personal information during the application process for employment purposes. For questions, contact us at [contact information]. Please do not submit resumes or applications to this email address.

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