HiBob
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Customer Experience Engineer - NYC
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HiBob Join to apply for the
Customer Experience Engineer - NYC
role at
HiBob We’re seeking aCustomer Experience Engineer (CXE)to join our US-based team and provide the highest level of technical support to our customers. As a CXE, you'll troubleshoot the toughest product issues, collaborate closely with R&D and Engineering, and drive product improvements through your insights. You’ll act as both an expert problem-solver and a technical mentor, empowering others to support customers more effectively. This is atechnicalrole within the support organization, requiring advanced troubleshooting, engineering collaboration, process innovation, and a proactive, solution-oriented mindset.
Job Description
We’re seeking aCustomer Experience Engineer (CXE)to join our US-based team and provide the highest level of technical support to our customers. As a CXE, you'll troubleshoot the toughest product issues, collaborate closely with R&D and Engineering, and drive product improvements through your insights. You’ll act as both an expert problem-solver and a technical mentor, empowering others to support customers more effectively. This is atechnicalrole within the support organization, requiring advanced troubleshooting, engineering collaboration, process innovation, and a proactive, solution-oriented mindset.
This is an on-site position (2x a week) at our office in Midtown Manhattan.
The base salary for this role ranges from $98,000 to$132,000 per year.
Job Requirements
What You Bring 5+ years of hands-on experience in technical support roles.
Expertise inSQL,REST APIs,log analysis, and technical troubleshooting methodologies.
Must be able to pass a technical assignment.
Proven experience managing and resolving complex escalations, with a strong ability to prioritize, communicate, and execute under pressure.
Familiarity withsupport platformslike Zendesk, Salesforce, Asana, and logging tools.
A deep understanding ofcustomer success principles, with a high degree of empathy and ownership.
Strong cross-functional communication skills, able to translate customer issues into engineering language and vice versa.
A proactive mindset, self-driven, curious, and ready to go beyond the ticket to improve the product and the customer experience.
Strong preference for someone with HRTech experience.
Job Responsibilities
What You’ll Do
Serve as the final technical escalation pointfor customer issues, with full ownership of high-severity incidents, ensuring rapid resolution and customer satisfaction.
Deep dive into Bob’s platformusing tools like SQL, internal logs, API calls, and back-office dashboards to perform root cause analysis and identify long-term solutions.
Collaborate directly with R&D and Customer Solution Architectson bug triage, feature improvements, and architectural feedback, acting as the voice of the customer in engineering discussions.
Own technical projectsthat enhance support operations, such as internal tools development, automation of workflows, and telemetry improvements.
Mentor and upskill Tier 1 and 2 support teams, building technical documentation, conducting training sessions, and ensuring knowledge transfer across the organization.
Drive integration excellenceby supporting customer use of Bob’s APIs and webhooks, leveraging your experience with complex technical systems.
Proactively identify systemic issues and recurring pain points, partnering with cross-functional teams to drive preventative product and process changes.
Job Benefits
Join our village HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this: Stock options at a high-growth unicorn startup
100% subsidized medical, dental, and vision coverage for employees
401(k) with a 3% company match starting from Day 1
Hybrid working model
Work from home allowance to get your home office set up!
Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
Annual Headspace subscription and wellness benefits
Two social impact days per year for volunteering
Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
Fun and frequent social events (in-person and virtual)
We love birthdays - take the day off and receive a special gift
Dog-friendly office
If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Industries Human Resources Services, Software Development, and IT Services and IT Consulting Referrals increase your chances of interviewing at HiBob by 2x Get notified about new Customer Engineer jobs in
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Customer Experience Engineer - NYC
role at
HiBob Join to apply for the
Customer Experience Engineer - NYC
role at
HiBob We’re seeking aCustomer Experience Engineer (CXE)to join our US-based team and provide the highest level of technical support to our customers. As a CXE, you'll troubleshoot the toughest product issues, collaborate closely with R&D and Engineering, and drive product improvements through your insights. You’ll act as both an expert problem-solver and a technical mentor, empowering others to support customers more effectively. This is atechnicalrole within the support organization, requiring advanced troubleshooting, engineering collaboration, process innovation, and a proactive, solution-oriented mindset.
Job Description
We’re seeking aCustomer Experience Engineer (CXE)to join our US-based team and provide the highest level of technical support to our customers. As a CXE, you'll troubleshoot the toughest product issues, collaborate closely with R&D and Engineering, and drive product improvements through your insights. You’ll act as both an expert problem-solver and a technical mentor, empowering others to support customers more effectively. This is atechnicalrole within the support organization, requiring advanced troubleshooting, engineering collaboration, process innovation, and a proactive, solution-oriented mindset.
This is an on-site position (2x a week) at our office in Midtown Manhattan.
The base salary for this role ranges from $98,000 to$132,000 per year.
Job Requirements
What You Bring 5+ years of hands-on experience in technical support roles.
Expertise inSQL,REST APIs,log analysis, and technical troubleshooting methodologies.
Must be able to pass a technical assignment.
Proven experience managing and resolving complex escalations, with a strong ability to prioritize, communicate, and execute under pressure.
Familiarity withsupport platformslike Zendesk, Salesforce, Asana, and logging tools.
A deep understanding ofcustomer success principles, with a high degree of empathy and ownership.
Strong cross-functional communication skills, able to translate customer issues into engineering language and vice versa.
A proactive mindset, self-driven, curious, and ready to go beyond the ticket to improve the product and the customer experience.
Strong preference for someone with HRTech experience.
Job Responsibilities
What You’ll Do
Serve as the final technical escalation pointfor customer issues, with full ownership of high-severity incidents, ensuring rapid resolution and customer satisfaction.
Deep dive into Bob’s platformusing tools like SQL, internal logs, API calls, and back-office dashboards to perform root cause analysis and identify long-term solutions.
Collaborate directly with R&D and Customer Solution Architectson bug triage, feature improvements, and architectural feedback, acting as the voice of the customer in engineering discussions.
Own technical projectsthat enhance support operations, such as internal tools development, automation of workflows, and telemetry improvements.
Mentor and upskill Tier 1 and 2 support teams, building technical documentation, conducting training sessions, and ensuring knowledge transfer across the organization.
Drive integration excellenceby supporting customer use of Bob’s APIs and webhooks, leveraging your experience with complex technical systems.
Proactively identify systemic issues and recurring pain points, partnering with cross-functional teams to drive preventative product and process changes.
Job Benefits
Join our village HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this: Stock options at a high-growth unicorn startup
100% subsidized medical, dental, and vision coverage for employees
401(k) with a 3% company match starting from Day 1
Hybrid working model
Work from home allowance to get your home office set up!
Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
Annual Headspace subscription and wellness benefits
Two social impact days per year for volunteering
Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
Fun and frequent social events (in-person and virtual)
We love birthdays - take the day off and receive a special gift
Dog-friendly office
If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Industries Human Resources Services, Software Development, and IT Services and IT Consulting Referrals increase your chances of interviewing at HiBob by 2x Get notified about new Customer Engineer jobs in
New York, NY . Customer Success Engineer II - Backstage
New York, NY $125,562.00-$179,374.00 2 days ago Customer Solutions Engineer, Marketing Solutions
New York, NY $105,000.00-$170,000.00 4 days ago Want to work with us, but don't see the right job listed?
Technical Customer Support Engineer, Tier 2
Teaneck, NJ $75,000.00-$100,000.00 1 week ago New York, NY $125,000.00-$183,000.00 5 days ago Customer Success Engineer - Consumer and Pro Subscriber
Don't see the right opportunity? Apply here!
New York, NY $102,000.00-$146,000.00 6 days ago Customer Experience Technology Operations Specialist II
New York, NY $72,000.00-$75,000.00 1 hour ago New York, NY $120,000.00-$160,000.00 7 months ago New York, NY $70,000.00-$80,000.00 3 weeks ago New York, NY $115,000.00-$150,000.00 1 month ago New York, NY $80,000.00-$120,000.00 7 months ago New York City Metropolitan Area $119,000.00-$205,000.00 2 weeks ago New York, NY $90,000.00-$140,000.00 1 month ago New York, NY $130,000.00-$200,000.00 6 days ago Manhattan, NY $75,000.00-$80,000.00 1 day ago New York, NY $120,000.00-$150,000.00 3 weeks ago Don't fit another role but want us to consider you? Apply here...
New York, NY $147,000.00-$218,000.00 1 week ago New York, NY $150,000.00-$180,000.00 2 weeks ago Customer Engineer III, State Local Education, Public Sector
New York, NY $147,000.00-$218,000.00 1 week ago Customer Engineer III, Applied AI, Public Sector
New York, NY $147,000.00-$218,000.00 1 week ago New York, NY $110,000.00-$125,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr