eMDs
Summary of Job
A Patient Services Representative's goal is to assist the patients of Revenue Cycle clients in understanding and settling their patient balances.
Essential Duties and Responsibilities • Professionalism o Follows all company policies as defined by eMDs leadership and the HR department. o Follows the direction, guidance, processes, and policies as defined by management and eMDs leadership. o Follows all Revenue Cycle Services written policies correctly the first-time and every time. o Responds to all customer requests for assistance in a timely manner. • Attitude o Responds to all customer and leadership requests in a professional, courteous, and respectful manner. o Maintains a positive "can-do" attitude that fosters a positive team environment. o Proactively learns new things that increase personal skills and customer issue resolution. • Communication o Consults directly with customers via phone. o Listens attentively to leadership, team and customers to gain a comprehensive understanding of issue/request. o Clearly communicates (verbal and written) in a professional, courteous, and respectful manner. o Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset. • Product, Process and System Knowledge o Learns core revenue cycle processes in order to effectively communicate with customers. o Learns all applicable eMDs software systems and can navigate between them efficiently. o Learns how and when to escalate issues and follows established process. • All other duties as required
Skills & Requirements
Qualifications • Minimum of one year combined health care or phone-based customer service experience. • Ability to thrive in a high call volume environment. • Ability to manage multiple projects at the same time in a fast-paced environment. • Strong customer facing communication skills (verbal and written). Must communicate in a professional, courteous, and respectful manner. • Working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint). • Must be available between the hours of 7AM - 7PM CST. • Strong focus on customer service and team work.
ADDITIONAL SKILLS DESIRED
(but not required) • Knowledge of medical terminology. • Knowledge of medical billing or insurance.
Language Skills
Employee is required to speak, read and write English and be conversationally fluent in Spanish.
Physical Demands / Work Environment
All employees must be able to lift 50lbs
A Patient Services Representative's goal is to assist the patients of Revenue Cycle clients in understanding and settling their patient balances.
Essential Duties and Responsibilities • Professionalism o Follows all company policies as defined by eMDs leadership and the HR department. o Follows the direction, guidance, processes, and policies as defined by management and eMDs leadership. o Follows all Revenue Cycle Services written policies correctly the first-time and every time. o Responds to all customer requests for assistance in a timely manner. • Attitude o Responds to all customer and leadership requests in a professional, courteous, and respectful manner. o Maintains a positive "can-do" attitude that fosters a positive team environment. o Proactively learns new things that increase personal skills and customer issue resolution. • Communication o Consults directly with customers via phone. o Listens attentively to leadership, team and customers to gain a comprehensive understanding of issue/request. o Clearly communicates (verbal and written) in a professional, courteous, and respectful manner. o Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset. • Product, Process and System Knowledge o Learns core revenue cycle processes in order to effectively communicate with customers. o Learns all applicable eMDs software systems and can navigate between them efficiently. o Learns how and when to escalate issues and follows established process. • All other duties as required
Skills & Requirements
Qualifications • Minimum of one year combined health care or phone-based customer service experience. • Ability to thrive in a high call volume environment. • Ability to manage multiple projects at the same time in a fast-paced environment. • Strong customer facing communication skills (verbal and written). Must communicate in a professional, courteous, and respectful manner. • Working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint). • Must be available between the hours of 7AM - 7PM CST. • Strong focus on customer service and team work.
ADDITIONAL SKILLS DESIRED
(but not required) • Knowledge of medical terminology. • Knowledge of medical billing or insurance.
Language Skills
Employee is required to speak, read and write English and be conversationally fluent in Spanish.
Physical Demands / Work Environment
All employees must be able to lift 50lbs