Lessen
The Client Relationship Manager is responsible for driving profitable business results and operational excellence by creating and developing strong, sustainable business relationships with their clients. Operates with some guidance.
What You'll Do:
Uncover and understand client objectives, challenges and needs by performing regular client needsassessments Leverage internal resources to enhance the customer experience Establish and grow senior relationships with assigned customers Prevent and/or resolve escalated client issues Demonstrate thought leadership with customer by developing and presenting client industry/marketresearch findings, trends, benchmarking and other pertinent information Develop a quarterly plan to translate customer objectives into an overarching strategy Actively participate in long range strategic planning for customer May contribute to senior level client meetings and attends regular client status meetings as appropriate Establish and maintain a management framework/process that allows for visibility into companyperformance on assigned customers Manage relationships both proactively and reactively Maintain a consistent focus on delivering exceptional customer experiences Handle escalated issues with Vendors and escalate to senior team members on a timely basis asappropriate. Model and promote exemplary customer engagement practices Understand business concepts and uses strategic processes to make good business decisions Meet with Operations team on a regular basis to ensure program is on track towards achievingcustomer goals Produce and present quarterly business reviews as needed Provide field team support as needed Foster a positive team environment Ensure confidentiality of internal and external data Perform ad-hoc projects and other duties as assigned Travel expected up to 20% What You'll Need:
Professional, relevant examples of solving tough customer issues Proficient in Microsoft Office Suite, including strong Excel skills Bachelor’s degree 6+ years business experience including 4+ years building and/or managing accounts/stores/regions, particularly within the retail industry Multi-unit management experience Experience in a trade Experience in facilities industry
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Uncover and understand client objectives, challenges and needs by performing regular client needsassessments Leverage internal resources to enhance the customer experience Establish and grow senior relationships with assigned customers Prevent and/or resolve escalated client issues Demonstrate thought leadership with customer by developing and presenting client industry/marketresearch findings, trends, benchmarking and other pertinent information Develop a quarterly plan to translate customer objectives into an overarching strategy Actively participate in long range strategic planning for customer May contribute to senior level client meetings and attends regular client status meetings as appropriate Establish and maintain a management framework/process that allows for visibility into companyperformance on assigned customers Manage relationships both proactively and reactively Maintain a consistent focus on delivering exceptional customer experiences Handle escalated issues with Vendors and escalate to senior team members on a timely basis asappropriate. Model and promote exemplary customer engagement practices Understand business concepts and uses strategic processes to make good business decisions Meet with Operations team on a regular basis to ensure program is on track towards achievingcustomer goals Produce and present quarterly business reviews as needed Provide field team support as needed Foster a positive team environment Ensure confidentiality of internal and external data Perform ad-hoc projects and other duties as assigned Travel expected up to 20% What You'll Need:
Professional, relevant examples of solving tough customer issues Proficient in Microsoft Office Suite, including strong Excel skills Bachelor’s degree 6+ years business experience including 4+ years building and/or managing accounts/stores/regions, particularly within the retail industry Multi-unit management experience Experience in a trade Experience in facilities industry
#J-18808-Ljbffr