Capgemini
Sr. Quality Assurance Analyst – ServiceNow (contract)
Capgemini, Seattle, Washington, us, 98127
Sr. Quality Assurance Analyst – ServiceNow (contract)
2 days ago Be among the first 25 applicants We are seeking a
Sr. Quality Assurance Analyst – ServiceNow (Grade B)
to lead the development and execution of structured QA processes supporting ServiceNow initiatives. This role requires hands-on expertise with ServiceNow ATF, PowerAutomate, JavaScript-based testing, and a deep understanding of CSM workflows. You will be responsible for driving quality control, governance, and continuous improvement across agile project and sustainment efforts.
Key Responsibilities
Develop, maintain, and execute software quality assurance test plans, scenarios, cases, and scripts from design through test phase. Ensure QA artifacts are applicable, traceable, reusable, and well-documented for ongoing use. Participate in product planning, requirement reviews, and design validation for accuracy and testability. Execute manual and automated test scripts, log detailed defects, and reproduce issues for failed cases. Perform and oversee planning, scripting, and execution of operational and compatibility testing using current QA standards. Implement and maintain QA practices, procedures, and documentation across project and sustainment teams. Contribute to continuous improvement of QA methodologies, tools, and governance. Support the design and implementation of new and existing testing tools in collaboration with QA leadership. Mentor QA analysts and contribute to shared knowledge around testing best practices. Communicate testing results, risks, and recommendations to project stakeholders and leadership teams.
Technical Profile
Hands-on experience with ServiceNow ATF and JavaScript-based testing Experience with Microsoft PowerAutomate Familiarity with CSM workflows and contact center operations Skilled in Agile/Scrum practices and Jira for test management
Functional Profile
Effective collaborator across QA, product, and business teams Experience in QA planning, governance, and reporting Skilled in process improvement and best practice implementation Strong documentation, communication, and problem-solving abilities Ability to assess QA impact across systems and recommend optimizations
Skills Summary
Core Expertise:
ServiceNow Quality Assurance, Automated Testing Framework (ATF), Contact Center QA, Agile QA Processes, CSM Workflow Testing
Languages & Frameworks
JavaScript, ServiceNow Scripting
Build & Testing Tools
ServiceNow ATF, Microsoft PowerAutomate, Jira
Other Tools & Technologies
ServiceNow Platform, Test Management Tools, Defect Tracking Tools
Soft Skills
Analytical thinking, collaboration, test governance, quality leadership, communication, mentorship
The pay range that the employer in good faith reasonably expects to pay for this position is $41.36/hour - $64.62/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis. Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Quality Assurance Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Capgemini by 2x Quality Assurance (QA) Analyst(Time and Leave)
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2 days ago Be among the first 25 applicants We are seeking a
Sr. Quality Assurance Analyst – ServiceNow (Grade B)
to lead the development and execution of structured QA processes supporting ServiceNow initiatives. This role requires hands-on expertise with ServiceNow ATF, PowerAutomate, JavaScript-based testing, and a deep understanding of CSM workflows. You will be responsible for driving quality control, governance, and continuous improvement across agile project and sustainment efforts.
Key Responsibilities
Develop, maintain, and execute software quality assurance test plans, scenarios, cases, and scripts from design through test phase. Ensure QA artifacts are applicable, traceable, reusable, and well-documented for ongoing use. Participate in product planning, requirement reviews, and design validation for accuracy and testability. Execute manual and automated test scripts, log detailed defects, and reproduce issues for failed cases. Perform and oversee planning, scripting, and execution of operational and compatibility testing using current QA standards. Implement and maintain QA practices, procedures, and documentation across project and sustainment teams. Contribute to continuous improvement of QA methodologies, tools, and governance. Support the design and implementation of new and existing testing tools in collaboration with QA leadership. Mentor QA analysts and contribute to shared knowledge around testing best practices. Communicate testing results, risks, and recommendations to project stakeholders and leadership teams.
Technical Profile
Hands-on experience with ServiceNow ATF and JavaScript-based testing Experience with Microsoft PowerAutomate Familiarity with CSM workflows and contact center operations Skilled in Agile/Scrum practices and Jira for test management
Functional Profile
Effective collaborator across QA, product, and business teams Experience in QA planning, governance, and reporting Skilled in process improvement and best practice implementation Strong documentation, communication, and problem-solving abilities Ability to assess QA impact across systems and recommend optimizations
Skills Summary
Core Expertise:
ServiceNow Quality Assurance, Automated Testing Framework (ATF), Contact Center QA, Agile QA Processes, CSM Workflow Testing
Languages & Frameworks
JavaScript, ServiceNow Scripting
Build & Testing Tools
ServiceNow ATF, Microsoft PowerAutomate, Jira
Other Tools & Technologies
ServiceNow Platform, Test Management Tools, Defect Tracking Tools
Soft Skills
Analytical thinking, collaboration, test governance, quality leadership, communication, mentorship
The pay range that the employer in good faith reasonably expects to pay for this position is $41.36/hour - $64.62/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis. Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Quality Assurance Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Capgemini by 2x Quality Assurance (QA) Analyst(Time and Leave)
QUALITY ASSURANCE/FOOD SAFETY LEAD - CENTRAL KITCHEN
Quality Assurance Analyst - Time and Leave with Workforce Application Testing experience
Redmond, WA $85,945 - $135,000 1 month ago Seattle, WA $107,500 - $145,500 1 week ago Quality Assurance Analyst Lead – AEM (contract)
Quality Assurance Analyst, CoRo - Consumer Robotics
Sr Financial Analyst - Test Operations & Development
Seattle, WA $120,850 - $169,189.66 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr