Principal Staff Engineer (San Francisco)

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Towards the end of our interview process is an in-person interview.
Do you want to help make the world safe from cyber attack?
At Corelight, we believe that the best approach to cybersecurity risk starts with the network. Attackers can evade endpoint detection, firewalls and many other technologies - but they can't avoid leaving digital footprints on the networks they traverse. Built on open-source innovations from Zeek, Suricata and YARA and refined through years of real-world use, Corelight transforms network footprints from physical, virtual and cloud networks into actionable insights. Our customers use these insights to speed incident response and proactively hunt for threats.
Job Summary:
We are seeking a very talented, resourceful, and collaborative person to join our Customer Success Escalation team. This person will act as the highest level post-sales technical resource available to our customers and ensure a successful outcome for any issues they may experience. The Staff Engineer is responsible for deep troubleshooting of Corelight products, Linux internals, and hardware to resolve product issues, develop workarounds, validate deployment designs and work with Engineering on long-term solutions.The Staff Engineer will advocate for customers and provide feedback and customer requirements to Engineering, Product Management, and the Sales Organization to continue to improve the reliability and usability of Corelight's products.
Key Responsibilities:

• Effectively gather, organize and analyze problem details for immediate problem resolution or escalation to QE/Engineering.
• Mentor Corelight Staff Engineers, Escalation Engineers (Tier 3) and develop processes to streamline troubleshooting and improve the customer experience.
• Attend internal Engineering meetings, transfer of information classes, bug scrubs, and disseminate this information to the support team.
• Help and coach customers Support engineers to speed resolution to problems.
• Provide best practices and accelerated support for Corelight solutions.
• Identify issues, develop and recommend solutions to the problem, including making changes on customer networks and customer-owned systems..
• Be an advocate for customers, and coordinate across multiple teams (Engineering, Product Management, Sales, etc.) to maintain customer satisfaction, and ensure the best possible experience
  

Minimum Qualifications:

• 15+ years experience in a lead, hands-on, technical role with a focus on post sales support (troubleshooting, system administration, networking, security, etc.).
• 15+ years experience with Python, C/C++, Go, Zeek scripting, Javascript, Typescript, etc.
• 10+ years experience developing and implementing Zeek, Suricata, and other security-related technology including Zeek scripting.
• Must have an expert level understanding of network security, incident response, and threat hunting.
• Proven experience with installation, configuration, and administration of various flavors of UNIX/Linux, Windows based systems, cloud (AWS, Azure, GCP), and virtualization (ESXi, Hyper-v, Docker, Kubernetes, and other containerized microservices).
• Must have strong networking experience.
• Excellent written and verbal communications skills
• Work odd hours, and be available to meet SLAs. On-call and weekend coverage may be required
• MS in Computer Science or related fields, or equivalent experience
  

Preferred Qualifications:

• Expert application and protocol experience (SMB, HTTP, TLS/SSL including X.509 certificate handling, DNS, etc.).
• Expert level knowledge of packet captures and utilities (tcpdump, wireshark, etc.).
• Any professional or expert level security certifications (CISSP, CISM, GIAC, etc.) a plus.
• Experience working in a SCRUM/Agile methodology environment
  

Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is the fastest growing network detection and response platform in the industry. Our customers trust us to protect mission-critical assets in leading enterprises, government, and research institutions worldwide. We are leading the way with AI-assisted workflows, machine learning models, cloud security and SaaS-based solutions to arm defenders with the tools and knowledge they need to disrupt cyber attacks. Our team of passionate innovators are dedicated to solving some of the toughest challenges in cybersecurity, while fostering a collaborative, inclusive, and growth-oriented culture.
Corelight is committed to a geographically distributed yet connected employee base with employees working from home and office locations around the world. At Corelight, we take pride in the diversity of our backgrounds and perspectives, and we are committed to fostering an inclusive environment that strengthens our company.
We are looking forward to meeting you. Check us out at of Pay Transparency:
The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.
Compensation Range
$225,000$277,000 USD

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Technology, Information and Internet

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