Cafe General Manager (5235U), Lawrence Hall of Science - #80339 (Berkeley)

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Job ID

80339

Location

Main Campus-Berkeley

Full/Part Time

Full Time

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About Berkeley

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles , Principles of Community , and Strategic Plan .

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.

Departmental Overview

Located in the hills above the UC Berkeley campus, The Lawrence Hall of Science, UC Berkeley's public science center, inspires and engages millions each year through science discovery and learning in ways that advance equity and opportunity. Located in the hills above the UC Berkeley campus, The Lawrence welcomes over 100,000 visitors per year to programs and events onsite and hundreds of thousands more in schools and community settings across Northern California. Our programs, products, and research impact youth, communities, educators, leaders and partners locally, nationally and globally. The Lawrence Hall of Science is the home of UC Berkeley's 'ottoy Initiative. The 'ottoy Initiative aims to foster understanding of and respect for Ohlone people and culture and to repair and improve UC Berkeley's relationship with the Ohlone community.

Position Summary

As the home of UC Berkeley's 'ottoy Initiative, The Lawrence Hall of Science offers multiple culinary experiences at The Lawrence and across the UC Berkeley campus designed to foster understanding of and respect for Ohlone people and culture. These experiences are all serviced by 'ammatka Kitchen which will be located in The Lawrence's existing kitchen and cafe space which has been closed since 2020.

Under the direction of 'ottoy Initiative leaders (Cafe Ohlone co-founders Vincent Medina and Louis Trevino), The 'ammatka kitchen will prepare, cook, and serve a combination of made-to-order and grab-and-go food for sale in the onsite cafe and other culinary offerings that will be served in other campus venues.

The 'ottoy culinary manager will be responsible for managing the day-to-day operations of the 'ammatka kitchen and related 'ottoy culinary experiences. This will include supervising all aspects of food service operations, including preparation, serving and presentation of food and beverages; dining and serving area set up; cleaning of the facilities, equipment and tableware; greeting customers, and executing transactions. It will also include working in partnership with the 'ottoy Initiative leaders and Lawrence Hall of Science staff to ensure that food service operations run smoothly and efficiently while adhering to the goals and budget of this unique operation. Since the clientele served across these experiences varies by venue and season and differs depending on the audience, the Assistant Manager will need to pay particular attention to meeting customer demands while stewarding resources and minimizing waste.

We welcome candidates who have demonstrated capacity to create inclusive work environments, work effectively on diverse teams, and serve the diverse communities with whom we currently work and want to attract. We are committed to hiring and retaining racially and gender diverse, culturally competent leaders at all levels of the organization who reflect the demographics of our community and continually deepen their skills and competencies. Given the particular goals of the 'ottoy culinary experiences, we seek applicants who are interested in advancing the goals of the 'ottoy initiative and/or a passion for connecting food and culture.

Application Review Date

The First Review Date for this job is: 08/21/2025.

Responsibilities

Food Production

• Spend a portion of time performing individual tasks related to food service operations such as set-up/break-down, cleaning, and serving.
• Prepare and assist in the production of menu items following department recipes in accordance with departmental policies and procedures.
• Audit, train, and ensure staff adherence to: quality control; Hazard Analysis and Critical Control Points principles of food preparation, safety, and sanitation; all food service health, safety, nutritional, recipe policies, and guidelines to ensure the highest quality product is served to the customer.
• Manage the maintenance and cleanliness of the food production areas, including the kitchen, service areas, storage areas, receiving, dock, and trash areas.
• Identify and resolve a wide range of quality assurance issues in creative and imaginative ways. Merchandise food as required for the location.
• Practice good stewardship with university and customer resources.
• Assist functional units as needed; operate a campus vehicle for deliveries or other tasks.

Customer Service

• Maintain exceptional customer service standards; ensure superior service during all on-site and off-site catered events.
• Meet and exceed customer service expectations by anticipating needs and addressing issues. Participate in ongoing customer service programs, including personal interaction with customers and responding to customer comments.
• Maintain positive client relationships and exhibit a cheerful and helpful attitude.
• Plan, organize, and manage a variety of special events from set-up to clean-up, both on-site and off-site as needed. Transport, deliver and serve prepared food to multiple campus locations.
• Accommodate last-minute requests efficiently and courteously.
• Ensure deadlines are met for service and event schedules.

Human Resource and Fiscal Management

• Develop schedules and set staffing levels to meet business needs while managing labor costs effectively.
• Closely oversee the day-to- day activities of employees who operate and maintain food production and service areas; adjust labor schedules and work assignments to match production volume.
• Train and direct employees in the preparation and service of meals using established food safety guidelines, procedures, and quality control; assign tasks and check work areas at frequent intervals.
• Ensure staff have knowledge and understanding of event details, specifications, and client expectations.
• Maintain and follow appropriate personnel actions within the organization.
• Perform ongoing performance management and staff development, including: timely feedback, setting clear expectations, recognizing outstanding performance, supporting career development, training, and writing annual performance evaluations.
• Ensure compliance with collective bargaining agreements and personnel policies.
• Supervise and follow approved cash and payment handling policies and procedures.
• Purchase food products and supplies as needed for special events and catering.
• Conduct weekly inventories, making adjustments as necessary to maintain accurate budget information and precise accounting of food and non-food items.
• Maintain and oversee the repair of food production equipment.
• Keep food, labor, and supply costs within budgetary requirements.
• Ensure compliance with cash and payment handling policies and procedures.

Other Duties as Assigned and Professional Development

• Perform additional tasks as required, participate in organizational activities that advance the well-being of The Lawrence Hall of Science and the 'ottoy Initiative, and engage in opportunities for professional growth.

Required Qualifications

• Lead/supervisory exp