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Job Summary:
Children’s National Hospital, based in Washington, D.C., was established in 1870 to help every child grow up stronger. The MyChart/Cheers Product Owner is responsible for leading the design and management of digital health tools that enhance patient care and engagement. This role involves collaborating with stakeholders, advocating for user needs, and ensuring the successful delivery of digital products that align with organizational goals.
Responsibilities:
• Coordinate tasks consistent with workload requirements and available resources.
• Participate in specified divisional operations and systems.
• Recommend and participate in development of new processes and systems to meet departmental needs.
• Participate in the training of internal team members on workflows and digital health technologies; assist with determining work assignments, schedules and priorities; provide work guidance and oversee the activities of one or more processes.
• Lead the development and execution of the digital health product roadmap
• Work closely with external vendors to integrate and enhance digital health solutions
• Collaborate with external vendors and internal stakeholders across the organization to improve and increase utilization of digital health tools.
• Organize and lead testing of product enhancements, integration features, upgrades, and problem resolutions.
• Regularly round with patients and families and internal end users to understand workflow and design issues that impact optimization of the product.
• Track industry trends and emerging technologies to identify opportunities for improvement and innovation.
• Analyze internal and external user data to identify areas for improvement and optimize product features.
• Report on product performance to Children's National leadership and external reference groups.
• Track and analyze issues and perform root cause analysis to reduce the inflow of recurring issues.
• Ensure the digital health products are user-friendly, equitable, and effective in achieving desired health outcomes.
• Monitor and analyze product performance, making data-driven decisions to improve functionality and user experience.
• Act as the primary point of contact for all product-related inquiries and issues.
• Maintain a deep understanding of the digital health landscape and emerging technologies.
Qualifications:
Required:
• 3+ years, Proven experience in a product owner or similar role
• Understand HIPAA regulations and data privacy
• Passion for improving the patient and caregiver experience
• Ability to work independently and collaboratively in a fast-paced environment
• Align the product strategy with Children's National's mission of being patient-centric and offering equitable access and care.
• Ensure that Children's National's implementation adheres to HIPAA compliance and relevant healthcare regulations.
• Experience with Agile methodologies and tools
• Familiarity with user experience (UX) design principles
• Strong understanding of healthcare systems, patient care processes, and digital health technologies.
• Ability to manage multiple projects and priorities in a fast-paced environment
Preferred:
Company:
Children’s National Hospital, based in Washington, D.C., was established in 1870 to help every child grow up stronger. Founded in 1870, the company is headquartered in Washington, District of Columbia, USA, with a team of 5001-10000 employees. The company is currently Late Stage.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Product ManagementIndustries
Software Development
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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