Senior Infrastructure Operations Team Leader
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Senior Infrastructure Operations Team Leader
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Job Summary:
Computershare is seeking an Infrastructure Operations Team Leader to join their Technology Services team. This role involves leading and managing the global Infrastructure Operations team, ensuring the maintenance and health of the organization’s global infrastructure services while meeting client needs and performance metrics.
Responsibilities:
• Manage a team of infrastructure operational engineers, to be responsible for the overall direction, coordination, and evaluation of the team members
• Manage all people management aspects including hiring, performance management, reporting, and resource capacity management
• Create a high performing team by coaching, motivating, and supporting the people you lead
• Identify and support talent, ensure succession for critical roles
• Responsible for managing and reviewing attrition rates for the team and developing robust action plans where attrition is beyond tolerance
• Champion, accommodate and personally take up approved and discretionary learning, development, and social contribution opportunities to measurably drive your team’s participation
• Responsible for the maintenance and health of the organization's equipment related to the IT infrastructure
• Ensure all the ServiceNow queues and ADO tasks are monitored globally, and tickets/tasks are promptly worked following agreed priorities
• Incident response and service requests fulfilment
• Deliver a reputable operations framework – ensuring global equality and 24/7 support in Infrastructure services
• Engage teams across the globe and drive alignment of process, resources and services to ultimately work towards a Global Operational framework
• Support all controls for Root Cause Analysis and Problem Management across the E2E Service Design
• Deliver IT Operations in line with Business Process KPIs, User Experience and CSAT Objectives
• Facilitate routine reviews for operational stability and performance across the E2E Service Design (including technical reviews with IT Stakeholders on the robustness of Infra/security/data – and User reviews with business stakeholders)
• Governs the promotion of Infrastructure project deliveries and change to the live environment through Service Transition principles adhered to across the CTS team
• Provision effective Access Management controls for production system access
• Foster a culture across IT and strategic partners through a meticulous focus on incident prevention
• Work closely with support teams to optimise services
• Risk Management – identify and proactively manage risks
• Ensure compliance with legal and regulatory requirements (GDPR, ISO, PCI-DSS, SOC2)
• Drive Automation of operational processes and tasks
• Building pro-active and constructive professional relationships with other teams and departments globally
• Clearly translate complex business and technical problems to stakeholders
• Establish strong working relationships with market stakeholders, vendors and regional directors
Qualifications:
Required:
• Minimum of 5 years of experience in a Leadership role with significant experience in managing technical operational teams.
• Strong technical knowledge of all IT infrastructure components, including servers, networks, storage, and cloud services.
• Experience in infrastructure services, for example Active Directory, Windows, Linux, DNS, etc.
• Demonstrable experience of embedding organization changes and cultural change within a complex operational environment.
• Ability to influence at peer level and above to drive through change and alignment to process with all other areas of Technology Services, often at a global level.
• Experience with managing 3rd party vendors through services agreements, oversight and governance.
• Excellent communication skills both written and verbal, with the ability to keep the team updated on strategic initiatives by means of written updates, stand up Town Halls and presentations.
• Knowledge of service governance processes and the ability to understand risk to services.
• Ability to coach and mentor direct reports and instill strategic objectives and direction.
• Business Planning experience and the ability to forecast cost for budget cycles.
• Experience in delivering technical projects and change into production environments.
Preferred:
• Preference will be given to candidates with global experience.
Company:
Welcome to a world of potential Computershare can genuinely be considered an Australian success story. Founded in 1978, the company is headquartered in Abbotsford, New South Wales, AUS, with a team of 10001+ employees. The company is currently Public Company. Computershare has a track record of offering H1B sponsorships.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Project ManagementIndustries
Software Development
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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