This range is provided by Atomus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$90,000.00/yr - $110,000.00/yr
This is a full time in person role in San Francisco.
About the Role
The Founding Customer Success Manager will be responsible for driving successful client engagements and fostering long-term relationships with key accounts. This role requires a proactive and structured individual who can build trust with technical and non-technical stakeholders, help clients stay on track with compliance timelines, and continually identify ways to add value. You’ll collaborate cross-functionally with our Compliance and Cybersecurity Engineers, and Product Teams to deliver outcomes that matter.
We’re looking for someone who cares deeply about protecting the nation’s defense supply chain and is passionate about helping small and mid-sized businesses succeed. You should thrive on working directly with founders, owners, and COOs—people who wear multiple hats and need a trusted partner to navigate complex compliance requirements. Your ability to build relationships, earn trust, and drive clarity in ambiguous environments will be key to helping our clients realize the full value of Atomus Cyber’s services.
Responsibilities
- Customer Onboarding & Enablement - Lead structured onboarding for new clients, ensuring a smooth transition from sales to delivery. Guide clients through initial discovery, compliance scoping, documentation gathering, and policy deployment milestones.
- Relationship Management - Serve as the primary point of contact for assigned accounts, driving proactive communication and alignment. Conduct regular check-ins and strategic reviews to ensure clients remain on track toward compliance objectives.
- Customer Advocacy & Retention - Act as the voice of the customer internally by synthesizing feedback and pain points for Product and Service teams. Identify at-risk accounts and proactively mitigate churn through consultative support and action plans.
- Success Metrics & Reporting - Track and report customer health, NIST 800-171 /CMMC project status, and service adoption. Develop dashboards or summary reports to share progress with both internal and client stakeholders.
- Process Development - Help establish repeatable processes for customer onboarding, success planning, and knowledge transfer. Contribute to the development of templates, FAQs, client guides, and help desk materials.
Qualifications
- 3+ years in a Customer Success, Account Management, or Engagement role in a B2B SaaS or Managed Services environment.
- Familiarity with cybersecurity or compliance frameworks (e.g., NIST 800-171, CMMC, ISO 27001, SOC 2) is strongly preferred.
- Ability to translate technical requirements into business value for non-technical stakeholders.
- Exceptional project management, communication, and interpersonal skills.
- Experience using CRM or CS platforms (e.g., HubSpot) to manage accounts and drive engagement.
- Demonstrated success in a startup or fast-growing company preferred.
What We Offer
- Opportunity to shape the Customer Success function from the ground up.
- A mission-driven, fully in-person culture with autonomy and transparency.
- Competitive salary and equity for early team members.
- Ongoing professional development in cybersecurity, compliance, and client management.
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Sales, Information Technology, and Project ManagementIndustries
Computer and Network Security, Information Services, and Software Development
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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