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Window To The World Communications, Inc.

Director, IT and Network Systems

Window To The World Communications, Inc., Chicago

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 (Chicago PBS) and WFMT (classical music radio station) are seeking
a full-time Director, IT and Network Systems. The IT Director will lead
the delivery of Information Technology services across WTTW/WFMT. This
includes future strategy and planning, IT system architecture, security
process, user and system configurations, as well as management of
hardware and software updates. The position is responsible for the
day-to-day IT work, help desk, and trouble ticketing. The position
develops and configures IT solutions that support enterprise-level
systems and media operations. This includes IT cyber security,
interconnection with our enterprise and broadcast systems, business
solution management, database structure and backups, and cloud
applications. Responsible for disaster recovery process documentation,
business continuity planning, as well as credential and authentication
process development and system monitoring. The position requires strong
leadership capabilities, excellent communication, deep technical
expertise in IT infrastructure and cybersecurity considerations, and an
organized ability to develop and administer all IT processes and
documentation.

  • KEY RESPONSIBILITIES**:
  • Manage, maintain, and oversee the IT infrastructure (on-prem and
cloud-based), desktop and mobile technologies, security
configuration, VPN logging, help desk, trouble ticketing, vendor and
staff connectivity.
  • Manage network systems, data management, telephony interface, log-in
processes, overall daily operations, and system inventory process.
  • Strong Knowledge and ability to manage end point protection systems,
EDR, Active Directory, domain assignments, DNS, host controllers, IP
assignments, routers, switches, allocation tables, segmentation,
security features, VPN configurations, and staff/vendor rules
related to connectivity.
  • Coordinates technical solutions with HR and other departments for
on-boarding and off-boarding of staff.
  • Work closely with the Managed Service Provider to support the
Virtual Machines and storage databases.
  • Ensure data backup strategy, frequency, and restore process with
proper design, and that they are happening.
  • Capture and create documentation on all network storage drives,
their purpose, health and size allocations.
  • Ensure the performance, availability, and security of core IT
systems and services.
  • Align infrastructure and security initiatives with organizational
goals and timelines.
  • Manage and support timely software updates for servers and local
PCs.
  • Identify and implement new technologies and technical
infrastructure.
  • Represent the IT function in cross-functional meetings with staff
and vendors.
  • Troubleshoot and provide design for all IP-based technologies and
systems.
  • Collaborate daily with the overall team and contribute enthusiasm
and a sense of urgency to accomplish goals.
  • Keep the server room clean and organized, perform other duties as
assigned.
  • Manage data connection to PBS, CentralCast, and data providers such
as Comcast.
  • Provide training on IT functions with vendor partners and staff on
hardware and software.

Seniority level

  • Seniority level

    Director

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology

  • Industries

    Broadcast Media Production and Distribution

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