We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
ENTERPRISE SUPPORT SERVICES (ESS) LOCATION SERVICES MANAGER
This position is responsible for managing an Enterprise Support Services team for the location(s) assigned. This individual is responsible for directing and coordinating Location Services (facilities and office operations) and Administrative Services (client service support) in the assigned location. This includes maintaining the building environment, appearance, safety, and the overall operation of the workspace, including equipment, supplies, and support services.
The individual will work closely with a Location Services Director or Manager Lead, Administrative Services, and other ESS and firm leadership to identify process improvements and efficiencies, providing quality support in accordance with RSM policies. They may also contribute ideas for process evolution, value-added ESS support, and client service support in various formats as ESS evolves.
Responsibilities:
- Manage day-to-day ESS projects and tasks within specific location(s), ensuring quality and efficiency.
- Work with ESS leaders, operational leaders, and stakeholders to define goals, schedules, resources, and support delivery.
- Manage a location's ESS team, providing supervision, guidance, development, and training, and monitor workflow for efficiency and quality.
- Coordinate with other managers to manage volume and resources daily.
- Monitor schedules to optimize resource utilization and adjust based on experience and business priorities.
- Serve as escalation point for service requests and communication with internal clients.
- Manage or participate in projects, maintaining stakeholder relationships and ensuring timely delivery.
- Build strong relationships with leadership to align business and ESS needs.
- Contribute to automation and process improvement initiatives.
- Lead a culture of growth, inclusivity, and employee engagement.
- Provide input on training and development, and serve as a career advisor.
- Perform other duties as assigned.
Qualifications:
Education: Associates degree or equivalent experience.
Technical/Soft Skills: Strong communication, intermediate to advanced MS Office skills, excellent grammar, multitasking, organizational skills, and the ability to influence diverse populations.
Experience: 5-7 years relevant experience, with 3+ years in management and project management.
Leadership Skills:
- Adaptability, leadership, motivation, and team retention skills.
- Collaborative support across enterprise during peak times.
Preferred Requirements:
- Bachelor's Degree
- Advanced MS Office skills
This position is in-office 5 days a week.
We offer a competitive benefits and compensation package, flexible scheduling, and total rewards details at .
RSM is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities upon request. We do not tolerate discrimination or harassment of any kind.
Note: We are not accepting applications from entry-level candidates requiring sponsorship now or in the future. Recent graduates with 1-2 years of relevant experience may be considered as experienced associates.
Salary range: $72,100 - $118,800. Discretionary bonus based on performance.
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