*Description*
The experienced Telecommunications Analyst is responsible for the engineering, design, administration, and maintenance support of voice communication systems and associated network infrastructure across the health system. This role serves as a subject matter expert (SME) and a Tier 3 escalation point for telecommunications technologies and provides expert-level technical support, documentation, and troubleshooting data/voice network problems such as carrier and/or internal SIP trunking, T1, QoS, and VLAN tagging, as well as LAN/WAN connectivity issues. The Telecommunications Analyst will also be the key contact for vendor support and will interface closely with various IT teams to ensure optimal voice and communication services.
Skills
- Telecom, Avaya, Troubleshooting, VoIP, Cisco voice, Cisco Call Manager, Ring Central, Telecom engineering, Telecommunications systems, Installation, Tier 3 support, LAN/WAN, SIP trunking, Data center operations, Support
Additional Skills & Qualifications
- Bachelor of Science Degree in computer science (or equivalent) required.
- Four to five years of combined experience in telecommunications and IT network systems.
- Certifications such as Cisco CCNP, CCIPP, or Avaya/Ring Central training preferred.
- Must live within 60 minutes of metro Boston and be able to report to various sites in Boston, Manchester, NH, and Brockton.
- Working knowledge of ServiceNow, carrier support portals, and vendor support systems.
- Familiarity with Office 365, voice/data cabling, wireless technologies, and data center hardware.
Pay and Benefits
The pay range is $60.00 - $70.00/hr. Benefits may include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation, employee assistance, PTO, and more, subject to eligibility and plan specifics.
Workplace Type
Hybrid position in Boston, MA.
Application Deadline
August 13, 2025.
About TEKsystems
TEKsystems is a leader in technology services, with a global presence and a focus on transforming businesses through innovative solutions. We are an equal opportunity employer committed to diversity and inclusion.
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