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Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a growing presence in Europe, Latin America, and the Caribbean. The company's global property portfolio exceeds $20B in assets and generates over $5B in revenue. Highgate provides expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or sale. It also develops bespoke hotel brands and uses industry-leading revenue management tools to optimize performance and asset value. Led by experienced hotel management professionals, Highgate is a trusted partner for top ownership groups and major hotel brands. The company has offices in London, New York, Dallas, and Seattle.
Overview
The Group Sales Manager is responsible for soliciting and familiarizing with all accounts within their market segments, prospecting, and closing on assigned accounts to positively impact hotel revenues.
Responsibilities
- Attend daily Highgate Hotel Business Review (HHBR) meetings.
- Develop a comprehensive understanding of hotel operations, including Food and Beverage, Guest Services, and Reservations.
- Learn and adhere to company sales policies and SOPs, ensuring the sales team complies.
- Meet or exceed sales goals.
- Manage the Sales Department within the established budget.
- Initiate and follow up on leads.
- Maintain an active sales solicitation program.
- Monitor top account production and market trends.
- Regularly contact existing accounts based on the Account Coverage Program.
- Meet or exceed sales call goals set by the Director of Sales.
- Invite clients for hotel tours, entertainment, lunches, and site inspections.
- Assist with promotional activities like client events and sales blitzes.
- Prepare reports timely.
- Understand and implement sales policies with an emphasis on maximizing occupancy and ADR.
- Conduct professional site inspections with clients highlighting hotel features.
- Use Delphi FDC for managing hotel business activities.
- Meet and greet onsite contacts.
- Follow Prime Selling Time (PST) guidelines.
- Network through community and professional events.
- Review client feedback with the Director of Sales.
- Entertain clients appropriately.
- Participate in travel and trade shows.
- Handle inquiries as part of the Inquiry Day Program.
Qualifications
- At least 4 years of progressive hotel sales experience, or a 4-year college degree with 2+ years of related experience, or a 2-year degree with 4+ years of related experience.
- Valid driver’s license.
- Proficiency in Windows, Delphi FDC, and company reports.
Physical Requirements
- Long hours sometimes required.
- Light physical effort, including lifting or moving objects up to 20 pounds occasionally.
General Requirements
- Effective communication skills, both verbal and written.
- Ability to listen, understand, and clarify concerns.
- Multitasking and prioritization skills.
- Attentiveness, friendliness, and courteousness in guest and employee interactions.
- Attendance and punctuality.
- High standards of appearance and grooming.
- Compliance with hotel standards and regulations.
- Problem-solving ability.
- Ability to analyze complex information.
- Maintain confidentiality.
- Perform additional duties as assigned.
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Sales and Business Development
- Industries: Hospitality
This job posting is active and not expired.
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