Crunchtime Information Systems, Inc.

Senior Product Manager

Crunchtime Information Systems, Inc., Boston

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Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including Chipotle, Culver's, Domino's, Dunkin', Five Guys and P.F. Chang's rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
About the role:
At Crunchtime, you will drive the strategic growth of our Operations Execution platform, leading bold product innovations that help restaurant chains optimize their businesses at scale. You'll be at the forefront of transforming how restaurants execute operations, working directly with customers in the field while steering our platform toward aggressive expansion.
We're seeking a visionary, customer-obsessed Product Manager who thrives on high-growth challenges and wants to shape the future of restaurant technology. This role offers the rare opportunity to scale a proven, market-leading product.
At Crunchtime, being a Product Manager means:

Driving the success of your product with customers and financially in the market and within our portfolio.
Being product obsessed, a high degree of customer empathy, avid learner, active and influential communicator, systems thinking, analytical and data-informed decision-maker, having clear ownership, great attention to detail, working shoulder to shoulder with Engineering and UX Design.
Focus on customer and product discovery while driving execution.
Being part of cross-functional teams with members from Engineering, Marketing, Customer Success, Support, Sales and Design.

What you'll do

Drive aggressive growth strategy to rapidly scale our market-leading platform across all restaurant chain segments
Pioneer breakthrough features through bold experimentation and direct customer discovery in restaurant environments
Conduct hands-on customer research including on-site restaurant visits and operator interviews to uncover untapped market opportunities
Lead competitive innovation by identifying and capturing emerging market trends before competitors
Build and execute strategies for new product capabilities and market segments
Lead the development and execution of the product vision and strategy
Define and analyze growth metrics to inform product success

What we are looking for

5+ years of experience managing B2B software products
Experience building and iterating products with cross-functional teams in an agile environment.
Excellent written and verbal communication and presentation skills with the ability to articulate customer problems to solve.
Systems thinking and analytical mindset to make decisions based on quantitative and qualitative feedback.
Experience using customer and product discovery frameworks.
Domain experience in food service, food safety, QSR/FSR, retail operations, operations research or related fields.

Nice to have

Experience leveraging Lean Product Development methodologies
Domain experience in food service, food safety, QSR/FSR, retail operations, operations research or related fields
Experience commercializing software products
Experience with significant change management and projects spanning multiple product offerings and technical platforms

What you'll get

Great mission-driven team members from diverse backgrounds with a strong company culture
Competitive pay
Flexible PTO
Paid company holidays
Yearly team off-sites
International travel opportunities
Medical, dental, and vision benefits (FSA, HSA & HRA options)
Basic & Voluntary Life Insurance
401k employer match
Wellness benefits (Headspace, Headspace+)
Commuter benefits
Work in an open environment on solutions that are reshaping the way businesses operate
Fun team events
Ability to have a big impact
10 weeks of paid parental leave
Fitness reimbursement
Learning & development funds

Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don't meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Product Management and Marketing
Industries
Software Development

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