General Manager, Interior Define
Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank), San Francisco
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Interior Define, part of the Havenly Brands family, is reimagining the furniture shopping experience—offering customizable, design-forward pieces defined by how our customers live and what they love. From sofas and sectionals to chairs and ottomans, every Interior Define piece can be tailored through 125+ fabrics (including performance and pet-friendly options), 20+ leg styles, and multiple lengths and depths—creating spaces that are definitively theirs.
As General Manager of our San Francisco Studio, you'll bring that vision to life by leading a high-performing team, driving omnichannel sales, and delivering a personalized, elevated experience that turns first-time clients into loyal customers.
What You'll Do:
Lead a Studio That Wows
- Deliver exceptional, high-touch service across all channels—in-studio, online, virtual consultations, email, phone, and chat.
- Ensure every client receives a warm, tailored experience from first interaction to final purchase.
- Own the studio's sales targets and KPIs, building strategies to meet and exceed goals.
- Guide your team through a client-first, consultative selling process rooted in design expertise.
- Cultivate and grow relationships with trade clients and local design professionals to drive repeat business and referrals.
- Use data to monitor performance, optimize team productivity, and implement improvements.
- Hire, train, and lead a team of Design Experts and Studio Associates.
- Create a collaborative, motivated studio culture rooted in accountability and growth.
- Provide ongoing feedback, coaching, and career development support.
- Leverage our tech stack—including CRM systems (Hubspot or similar), Slack, and Google Suite—to manage client relationships, team communications, and daily studio operations.
- Maintain studio operations including staffing, scheduling, inventory, and visual standards.
- Sales leader and relationship-builder. You know how to deliver results while cultivating loyal clients and a strong team.
- Omnichannel thinker. You understand today's hybrid retail landscape and are comfortable operating across multiple sales and communication channels.
- People-first manager. You've built and led teams that exceed targets and love coming to work.
- Tech-savvy. You're quick to adopt new tools and systems, and you use them to streamline operations and stay organized.
- Design-minded. You have an appreciation for aesthetics and love helping customers feel confident in their decisions.
- Strategic and entrepreneurial. You're proactive, data-driven, and energized by building something great.
- 4+ years of experience in sales management, retail, or design services
- Proven track record of meeting or exceeding revenue goals while delivering high-level service
- Experience hiring, managing, and developing team members
- Strong communication and interpersonal skills
- Proficiency with CRM tools, Google Suite, and internal communications tools like Slack
- Willingness to work a retail schedule, including weekends and holidays
- This is a full-time, onsite role based in San Francisco, CA
- Must be able to lift/move up to 50 lbs. and navigate the studio floor with ease
- Requires standing, bending, and moving throughout the day
- Driver's license preferred
- Must be authorized to work in the U.S.
- Compensation: $100K–$138K OTE (Base + Bonus)
- Generous PTO, paid parental leave, and volunteer days
- Health, dental, vision, disability
- 401(k) + Match
- Furniture discounts, free design services, and annual merchandise credit
- A warm, creative, inclusive culture that values your point of view
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Management and ManufacturingIndustries
Consumer Services
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