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Join to apply for the Club General Manager role at Planet Fitness
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The Club General Manager will be responsible for overseeing gym operations to ensure an exceptional “Judgment Free” member experience as well as a financially successful club. The Club Manager will lead a team of employees positively, motivating and training them for development.
Essential Duties And Responsibilities
- Create a welcoming atmosphere for members, prospective members, and guests, ensuring your team follows superior customer service guidelines.
- Recruit, hire, train, and develop a high-performing team including Assistant Managers, Member Service Representatives, Trainers, and Custodians.
- Schedule team shifts and ensure all shifts are covered.
- Lead by example, maintaining accountability through training and coaching, aligning with PF’s values and goals.
- Manage payroll processing weekly.
- Resolve employee issues diplomatically and professionally.
- Escalate member, staff, and club issues to Area Manager.
- Handle front desk activities: answer phones, check members in, clean and maintain the club, conduct tours, and assist members.
- Oversee cleanliness and maintenance of the facility.
- Ensure safety of team, members, and property.
- Manage equipment repairs and communicate needs timely.
- Oversee marketing efforts and ensure team awareness of promotions.
- Authorize expenditures and refunds, and handle bank deposits.
- Prepare HR forms and coordinate with Corporate Payroll.
Qualifications/Requirements
- At least 1 year of management experience.
- At least 2 years of customer service experience with strong skills.
- Basic computer proficiency.
- A passion for fitness and health.
- High energy, positive attitude, punctuality, and reliability.
- Excellent listening, empathy, and problem-solving skills.
- High School diploma/GED preferred.
- Must be 18 or older.
Physical Demands
- Stand and walk continually during shifts.
- Talk in person or on the phone regularly.
- Occasionally lift up to 50 lbs.
- Work with cleaning chemicals.
- Perform movements like bending, climbing, and kneeling.
Mission Statement
At Supreme Fitness Group, we aim to expand the Planet Fitness brand, improve lives, and deliver the Judgement Free experience. We foster a passionate, fearless work environment with growth opportunities.
Job Benefits Include
- Free Black Card gym membership and amenities.
- Medical, 401k, and insurance benefits.
- Discounts on merchandise, tickets, and attractions.
- Energetic, growing work environment.
Note: Employees are employed by the franchisee, not PFHQ, which does not control employment terms.
Additional Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Wellness and Fitness Services
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