Location: New York City, NY (Hybrid)
Salary: $250k base
Sub-sector: Fraud prevention (KYC, AML, fraud)
Storm2’s client is a pioneering platform helping financial institutions and fintechs with KYC / AML / Fraud.
They’re seeking a Director of Implementations/ Head of Client Services to lead a cross-functional team delivering seamless client onboarding experiences. This high-impact role is ideal for a process-obsessed leader who thrives at the intersection of customer satisfaction, technical delivery, and operational excellence.
Key Responsibilities
- Lead implementation teams across enterprise, mid-market, fintech, and partner segments.
- Optimize go-live timelines, define success metrics, and scale delivery frameworks.
- Collaborate cross-functionally with Sales, Product, and Client Success to drive outcomes.
- Act as the senior escalation point for implementation challenges and high-value clients.
Requirements
- 10+ years of experience, including 5+ years managing client-facing implementation or services teams.
- Proven track record of improving delivery KPIs and driving process transformation.
- Strong cross-functional leadership, especially between commercial, product, and technical teams.
- Experience with APIs, data systems, and tools for customer onboarding or regtech use cases.
Interested in applying? Click the Easy Apply button to join our team and help shape the future of fintech infrastructure!
While I will do my best to review every application, if you feel you have exceptionally relevant experience, feel free to send me a connection request or DM with relevant info about your application:
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