The dynamic administrative support team in Marcus & Millichap's Boston Office (Financial District) is seeking a new team member to lead our innovative, collaborative team. Were looking for a personable, professional individual who desires a professional office environment offering growth and challenge. Ideal candidates are passionate about providing top client service, continuously seeking self-improvement, and contributing to the office and firms overall success.
The anticipated salary range for candidates in Boston, MA is $75,000 - $85,000 per year plus bonus. The final salary will depend on experience, education, and other factors. Marcus & Millichap is a multi-state employer, and this range may vary in other states.
This is a 5-day in-office role based in our Boston office in the Financial District.
Responsibilities of the Operations Manager include:
- Providing office and compliance management support to the Boston office, including brokerage, HR, local management, administrative tasks, and event planning.
- Prioritizing and monitoring workflow, resolving issues, and escalating to corporate when necessary.
- Hiring, training, developing, and managing staff.
- Providing a high level of service to brokers.
- Managing onboarding and ongoing experiences for all personnel, including employees and brokers.
- Assisting sales management with reports, sales contests, and projects.
- Implementing intra-office and inter-office communication strategies.
- Coordinating facilities and logistics, including moves, remodels, and interfacing with property management.
- Planning and coordinating office events throughout the year.
- Collaborating with offices and departments across the division and firmwide.
Qualifications and Skills:
- Excellent soft skills: collaborative, proactive, approachable, with leadership qualities.
- Intermediate to advanced proficiency in Office365 (Word, Excel, PowerPoint, Outlook).
- Strong organizational, interpersonal, and communication skills, including proofreading and editing.
- Quick learner with enthusiasm for technology.
- Attention to detail, reliability, punctuality, and leadership by example.
Role Requirements:
- At least 3 years of office and staff management experience.
- Knowledge of compliance and HR functions.
- Proficiency in MS Office applications.
- Strong writing, editing, and proofreading skills.
- Experience supervising staff.
- Ability to multitask and meet deadlines in a demanding environment.
- Budgeting and cost-efficient decision-making skills.
Preferred Qualifications:
- Background in real estate brokerage, legal, finance, or property management.
- Experience in event planning.
- Bachelors degree or relevant professional education.
Benefits and Perks:
- Medical, Dental, and Vision Insurance.
- Life and Disability Insurance.
- Flexible Spending Accounts.
- 401(k) with Company Match.
- Wellness and Employee Assistance Programs.
Additional benefits may be available based on position and eligibility. We are committed to supporting employee well-being and professional growth.
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Our mission is to help clients create and preserve wealth through top-tier real estate services.
Founded in 1971 , Marcus & Millichap is a leading commercial real estate brokerage with nearly 1,700 professionals across 80+ offices in the US and Canada.
In 2024, the firm closed 7,836 transactions totaling approximately $49 billion.
Marcus & Millichaps innovative marketing system, extensive research, and technology match buyers and sellers efficiently.
Marcus & Millichap is an equal opportunity employer, committed to diversity and nondiscrimination in all employment practices.
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