Office Manager

Are you the operational heartbeat of a boutique firm - someone who thrives in a hands-on, people-first environment?
Can you con
fidently manage the moving parts of a 10-person office, from QuickBooks and scheduling to culture and client coordination?
Do you bring experience managing small teams and supporting leaders directly - especially in legal or professional services?
Final question: When faced with a challenge, do you get excited or run away?
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Stephens Law is a boutique personal injury firm in Fort Worth, Texas, led by founding attorney Jason Stephens. With a focus on catastrophic and wrongful-death cases - including high-stakes commercial-vehicle litigation - the firm combines strategic aggressive case pursuit with compassionate client care. Over the past two decades, Stephens Law has recovered more than $250 million for clients, including several record setting verdicts and settlements.
Operating from a beautiful headquarter office in Fort Worth with satellite offices in Weatherford and Mineral Wells, the firm maintains a low-volume, high-impact caseload to ensure personalized attention and exceptional results .
We're hiring an Office Manager to support daily operations and work hand-in-hand with Jason Stephens. You'll manage schedules, handle QuickBooks, support team needs, and ensure the firm runs like a well-oiled machine. The ideal candidate brings experience from a small firm or professional office setting, knows how to manage people and processes, and can keep things running without constant direction.
What You'll Do:
Office & Operational Oversight

• Oversee daily operations and ensure smooth office function for a team of ~10
• Coordinate vendors, tech tools, supply orders, and office maintenance
• Manage team calendars, meeting coordination, and internal communications

Team Leadership & Culture

• Mentor and support cross-functional teams, including intake, pre-litigation, and paralegals
• Facilitate weekly team check-ins and promote open communication
• Help plan lunches, celebrations, and ongoing team engagement initiatives
• Support career growth and accountability in a collaborative office environment

Financial Management & Reporting

• Manage QuickBooks entries, invoicing, reimbursements, and expense reports
• Work with the firm's CPA to oversee budgeting, forecasting, and financial reporting
• Assist in creating monthly financial dashboards to track settlements, revenue growth, and cost efficiencies

Client Experience & KPI Oversight

• Enhance client satisfaction by helping refine welcome packages and client journey touchpoints
• Track KPIs like case cycle times, profitability %, and team productivity
• Support initiatives like referral programs, review generation, and community outreach

Cross-Departmental Coordination & Special Projects

• Coordinate all-hands meetings, marketing check-ins, and operational reviews
• Collaborate with external vendors and partners on firm initiatives
• Lead or support firm projects that boost efficiency and service delivery

What We're Looking For:
Professional Experience

• 3-5+ years of experience in office management or operations, ideally within legal or personal injury law; high-caliber OMs from other industries are welcome, as well.
• Proven P&L ownership and cross-functional leadership, with hands-on experience in HR, marketing, sales support, and client-facing operations.

Technical & Strategic Acumen

• Advanced proficiency with QuickBooks, CasePeer (or similar CRMs), Lead Docket (or similar Intake platforms), and modern AI tools
• Track record of implementing scalable SOPs, data-driven decision-making, and proactive problem-solving.

Leadership & Communication

• Exceptional ability to inspire, mentor, and hold teams accountable in a collaborative, boutique-firm environment.
• Excellent presentation and stakeholder-management skills, capable of translating complex strategies into clear action plans.

Cultural Fit & Values Alignment

• Deep commitment to integrity, empathy, and client-first service-ensuring every process enhances client outcomes.
• Ability to operate autonomously with a results-driven mindset, yet readily collaborate as part of a close-knit executive team.

Why You Should Work Here:

• High-Impact Leadership: Shape the operational backbone of a firm that prioritizes quality over quantity, ensuring every client receives personalized attention.
• Strategic Partnerships: Work directly with seasoned trial attorneys and paralegals to drive case outcomes and firm growth.
• Innovative Environment: Pioneer AI and process innovations in a legal setting, with autonomy to implement cutting-edge solutions.
• Professional Growth: Broaden your expertise - spanning finance, HR, marketing, and client services - within a supportive, collaborative culture.

Additional Perks:

• PTO & Holidays:
  • 10+ days PTO
  • Firm-observed major holidays
  • Year-end "reset" break
• Health Insurance:
  • 100% employer-paid PPO coverage (for individual)
• Additional Perks:
  • Occasional company-sponsored lunches and ongoing professional development support.
  • Incentive Structure:
    • Firm Goals and Objectives Achievement:
    • A combo of quantitative and qualitative responsibilities, including, but not limited to:
      • Increasing case value
      • Improving client experience via measurable NPS-like score
      • PnL outcomes and reducing cost waste
  • EOY bonus based on overall firm performance

If you're energized by the idea of shaping best-in-class processes, mentoring high-performing teams, and partnering closely with trial attorneys to deliver life-changing outcomes, Stephens Law wants to hear from you. In this pivotal role, you'll wield your operational expertise to introduce efficiencies, spearhead AI-driven solutions, and continually refine every touchpoint of the client journey - ensuring our firm remains synonymous with excellence and integrity.