Claims Operations Associate

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Direct message the job poster from Great American Insurance Group

Senior Recruiting Representative at Great American Insurance Group | DEI Champion

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

In the Specialty Equipment Division, we help businesses stay in business when bad things happen to their equipment. Our focus is on innovation and simplicity, and we go beyond convention to provide embedded insurance solutions that make purchasing and financing equipment fast and easy. The team combines specialized technology and service excellence to manage risk and create valuable customer experiences.

The Specialty Equipment division is looking for aClaims Operations Associateto join their team. The position will work from our Bellevue, WA office Monday through Friday and is eligible for a Hybrid work schedule after our initial training period.

Essential Job Functions and Responsibilities

• Processes and organizes claim file information for basic claims for one or more lines.
• Take daily inbound calls.
• Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners requests
• Perform claim operations and payment functions for one or more lines.
• Complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing system
• Complete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refunds
• May perform systems functions, including determining errors/corrections on claims system(s).
• Update claim files and maintains, corrects and/or updates data using office technology
• Learns basic claim handling and how support is necessary
• Composes, prepares, reviews, and responds to correspondence including inquires that may take additional research prior to responding
• Perform mail functions including research to identify recipient for misdirected mail within the company or externally
• Exhibits ability to use appropriate resources necessary to complete support requirements
• Exhibits ability to actively seek information to understand operations partners circumstances, problems, expectations and needs, for the purpose of resolving inquiries/issues
• Becomes familiar with and utilizes computerized systems for policy analysis, claims operations requirements and related data management systems, information gathering and/or troubleshooting.
• Assists in identifying opportunities to streamline claims procedures, enhance efficiency, and reduce costs.
• Performs other duties as assigned.

Job Requirements

• Generally, a minimum of 1 year of experience in claim operations or customer service.
• Effective analytical and organizational abilities with a focus on prioritization.
• Excellent interpersonal and communication skills.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Insurance

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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