LHH Recruitment Solutions is seeking a highly adaptable and detail-oriented Service Coordinator to join a growing team in Charleston, SC. This newly created role supports business expansion and provides critical coordination for field technicians and service operations.
This position will work out of the Charleston office and will also dispatch for the Florence team, visiting the Florence office at least once a month. The combined offices have 14 technicians, including the Area Manager for Florence and the Assistant Area Manager for Charleston.
If you thrive in a dynamic environment, excel at managing shifting priorities, and have experience in dispatching and customer interaction, this position offers a laid-back culture and opportunities for growth.
Key Responsibilities
- Collaborate with the Area Manager and current Service Coordinator to manage approximately 14 field technicians.
- Process and prioritize 20–30 daily work orders, ensuring accuracy and timeliness.
- Adapt to schedule changes and emergency priorities as directed by the Area Manager.
- Work with various types of work orders, asking questions and resolving ambiguities as needed.
- Utilize systems like Viewpoint and Dropbox to coordinate tasks and maintain documentation.
- Participate in an on-call rotation (approximately every 13 weeks) to address urgent needs; on-call pay provided regardless of work volume.
Qualifications
- Previous dispatching experience, preferably in a service-oriented environment (trucking dispatching experience is not applicable).
- Strong customer service skills and the ability to effectively communicate with both internal teams and clients.
- Adaptability to changing priorities and emergencies.
- Proficiency in software tools such as Viewpoint, Dropbox, or similar systems.
- Exceptional organizational skills and attention to detail.
Schedule and Compensation
- Hours: 7:30 AM–4:30 PM.
- On-call rotation approximately every 13 weeks (additional pay provided).
- Starting rate between $25–$28/hour.
- Orientation starts on the 2nd and 4th Tuesday of each month.
Why Join?
- Laid-back culture with a supportive team environment.
- Opportunities to work closely with the Area Manager and Team Lead.
- Be part of a growing business with room for professional development.