ALS Recruiting Ltd
LCB Customs Brokerage Manager – Chicago ORD
My client, a very well established freight forwarder and customs broker, are seeking a Customs Brokerage Manager to lead and manage all aspects of customs clearance operations in their Chicago office. This role requires in-depth knowledge of U.S. customs regulations and the ability to lead a team in a fast-paced, digital-first logistics environment. The successful candidate will ensure full compliance with CBP regulations, manage broker filings, and drive automation and process improvement.
Key Responsibilities:
- Oversee and manage daily customs brokerage operations for high-volume e-commerce shipments, including HTS classification, entry filing, and release processes.
- Ensure compliance with all U.S. Customs and Border Protection (CBP) regulations, as well as other government agency (OGA) requirements (e.g., FDA, USDA, EPA, CPSC).
- Supervise and mentor a team of customs brokers, entry writers, and support staff.
- Liaise with clients, carriers, CBP, and other regulatory bodies to resolve clearance issues and respond to inquiries or holds.
- Develop and implement standard operating procedures (SOPs) to improve efficiency and ensure compliance.
- Monitor key performance indicators (KPIs) and generate reports to track performance, compliance, and team productivity.
- Partner with technology and automation teams to integrate customs brokerage tools and systems to streamline operations.
- Provide classification, valuation, and country-of-origin determinations for imported goods.
Required Qualifications:
- U.S. Customs Broker License
- 5+ years of experience in customs brokerage, with at least 2 years in a supervisory or managerial role
- Familiarity with international trade documents (commercial invoices, packing lists, airway bills, etc.)
- Proficient in import compliance software and Microsoft Office Suite
- Excellent leadership, problem-solving, and communication skills