Job Overview:
We are looking for a highly organized and proactive Associate Merchandising Manager, Tour Operations & Retail Activations to support tour and offline retail merchandising operations for HYBE artists. This role is hands-on and execution-driven, responsible for end-to-end coordination of product readiness, site operations, sales tracking, and reporting. The ideal candidate has deep experience in physical merchandising operations and thrives in fast-paced environments, bringing precision, ownership, and problem-solving into every project.
(Responsibilities)
Tour & Offline Event Merchandising Execution:
- Own day-to-day execution of merch operations for tours, offline events, and pop-ups.
- Coordinate inventory delivery, setup, on-site sales flow & troubleshooting, and back shipping with internal teams and third-party agencies.
- Ensure product presentation and site operations align with brand and artist guidelines.
Cross-functional Coordination:
- Coordinate with artists’ teams and concert business teams to align merchandise offerings with tour schedules and venue requirements.
- Onboard and supervise third-party agencies and vendors on-site and ensure compliance with training and operational protocols.
- Liaise with production, logistics, and agencies to ensure timelines and deliverables are met.
Sales Tracking & Reporting:
- Track on-site sales and inventory in real time; support post-event reconciliation and invoicing.
- Maintain ERP sales orders and documentation for smooth back-end operations.
- Support sales performance analysis and contribute insights for operational improvements.
Channel Expansion Support:
- Support development and execution of new retail activations and partner-based sales formats.
- Contribute to post-activation recaps and assist in building scalable best practices.
(Qualifications)
- Bachelor’s degree in business administration, event management, hospitality management, merchandising, or a related field.
- 5+ years of experience in event merchandising, tour ops, live event ops, project management, or related roles in the music and entertainment industry.
- Bilingual proficiency in Korean and English is required.
- Proven hands-on experience managing merchandise at live events or tour venues.
- Strong project management skills, with the ability to manage multiple large-scale projects simultaneously in a fast-paced setting.
- Effective communication and problem-solving skills, with the ability to coordinate across teams and resolve issues in real-time.
- Willingness to travel domestically and internationally as required.
- In-depth understanding of the K-pop industry, fan culture, and market trends is highly preferred.
Salary: $65k-100k/year