View more categories View less categories Discipline Healthcare ,Pharmacy Hours Full Time Contract Type Permanent Experience Level Experienced (non-manager)
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrows health today, we want to hear from you.
Health Mart Atlas is the largest PSAO (Pharmacy Services Administration Organization) offering industry-leading, centralized managed care solutions to over 6,000 independent and small & medium chain pharmacies, nationwide. Health Mart Atlas obtains and manages third-party contracts, improves revenue cycles, and decreases the time spent dealing with PBM (Pharmacy Benefit Management) issues. It provides its members with the scale and leverage needed to effectively compete in todays marketplace to gain access to patients and the right networks.
The Pharmacy Engagement Sr. Coordinator position is responsible for developing and conducting employee training programs for the Pharmacy Engagement team and partnering with other departments to support training initiatives as needed. This role is essential to ensuring our team has the right knowledge to deliver a great member experience. The Sr. Coordinator manages both current employee training development as well as the new hire training experience for the Pharmacy Engagement team, responsible for ensuring new employees feel welcomed and well supported through the onboarding process. This role is responsible for creating and maintaining department policies and procedures, and requires the ability to prioritize and complete tasks with minimal supervision, navigate ambiguity and excellent time management skills. In addition, the Sr. Coordinator will provide support to the Health Mart Atlas Customer Service call center by answering inbound calls from Health Mart Atlas members, managing the workload, and contributing to team performance expectations. This position reports to the Director of Pharmacy Engagement with a dotted line to other Pharmacy Engagement leaders.
Key Responsibilities
- Conducts training for Pharmacy Engagement team, as well as other departments
- Responsible for onboarding and new hire training, including scheduling, content development, shadowing, instructor-led training, and system access support
- Develops and delivers training sessions on job content, industry trends, software use, interpersonal skills, and quality
- Tests trainees to measure progress and evaluate training effectiveness
- Supports call monitoring efforts, providing feedback and coaching in partnership with supervisors and managers
- Collaborates with management and employees to identify training needs, updates policies and procedures, and ensures adherence to standards
- Designs instructional methods and training aids such as handbooks, multimedia aids, and tutorials
- Answers inbound calls from pharmacies regarding Managed Care support, responds to voicemails and emails, resolves issues, and supports escalations and complex inquiries
Minimum Requirements
Degree or equivalent with 2+ years of relevant experience.
Critical Skills
- 2+ years of telemarketing/call center/account management experience
- 1+ year of training experience
- Knowledge of pharmacy operations (claims adjudication)
- Experience in developing and delivering adult education and assessing knowledge retention
- Understanding of pharmaceutical and managed care industry trends and processes
Working Conditions
Office environment; predominantly computer-based work; physical requirements include lifting and standing as needed.
We offer a competitive total rewards package, including base pay, bonuses, and benefits, aligned with our pay philosophy and compliant with regulations. Pay range: $27.26 - $45.44.
McKesson is an Equal Opportunity Employer committed to diversity and inclusion. We welcome applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or genetic information.
Join us at McKesson!
As an industry leader shaping the future of health, our team delivers solutions that make a meaningful difference for patients and communities worldwide. A career here offers the opportunity to impact healthcare significantly, supported by dedicated professionals. The future of health starts with you.
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