Senior Claims Account Manager- Work Comp and Liability
Join us as a Senior Claims Account Manager- Work Comp and Liability at Argo Group .
Argo Group is a leader in specialty insurance, fostering a vibrant culture built on respect, equality, wellness, and opportunity. We are an innovative organization that is agile enough to adapt quickly and impactful enough to influence our industry.
Our collaborative workplace is dedicated to ensuring all employees feel:
- Comfortable bringing their whole selves to work.
- Confident of respectful treatment.
- Recognized for their performance with equal opportunities to succeed.
At Argo, skill meets opportunity. If youre proactive and eager to contribute, youll thrive with us.
We seek a highly capable Senior Claims Account Manager to work from any US office, reporting to the VP, Programs Claims in San Antonio, TX. You will oversee third-party claim administrators handling liability and workers compensation claims, aiming for superb claims results for our clients.
Responsibilities include:
- Monitoring the quality of work by internal staff or TPAs adjusting claims for US programs, acting as the main contact for all assigned programs, and maintaining excellent customer relationships.
- Participating in audit and claim review processes for all assigned programs.
- Overseeing TPA performance to ensure quality, compliance, and timely claim handling, including audits, reviews, and performance trend analysis using Power BI reports.
- Managing new Program and TPA implementations.
- Communicating effectively with Actuary, Underwriting, and VP of Program Claims regarding performance and trends.
- Managing the Program Claims Compliance Specialist, providing leadership, training, and performance oversight.
Core qualifications:
- Understanding of insurance operations and profitability impacts.
- Bachelors Degree required; relevant experience or designations may substitute.
- At least seven years experience in liability and workers compensation claims, managing outside vendors.
- Technical expertise in liability and workers comp policies, claims resolution, and settlement principles.
- Strong communication, negotiation, analytical, and leadership skills.
- Proven ability to deliver results, solve problems, and build relationships.
Salary ranges vary by location, with additional bonuses and benefits. For example, in Chicago and LA: $148,100 - $177,700; in NYC: $161,800 - $194,200.
About working in Claims at Argo Group:
- Empowered professionals with discretion and creativity.
- Flat organizational structure promoting interaction with senior management.
- Collaborative, innovative environment that values diversity and inclusion.
Our values include:
- Entrepreneurial spirit.
- Doing the right thing with integrity.
- Collaboration and mutual support.
- Respect and inclusivity.
Note: We do not sponsor employment visas currently. For accommodations related to disabilities, contact our Benefits Department at 210-321-8400.
We are an Equal Opportunity Employer, committed to diversity and inclusion.
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