Conference Services Manager

Opportunity: Conference Services Manager

The Conference Services Manager is a highly organized individual who possess the ability to multi-task while providing professional client planning services for multiple events and group room blocks within the hotel. The Conference Services Manager has excellent communication skills and serves as liaison between client and hotel to ensure consistent, high level of service throughout all phases of property events in accordance with established guest service and sustainability standards.

Sales Manager Director of Catering Sales Director of Sales

Essential Job Functions

• Responsible for organization and supervision of assigned functions and guestroom blocks from date of booking to departure
• Prepares Event Orders, Group Resumes and Floor Plans in a timely manner
• Manage group room blocks, monitors cutoff dates and attrition
• Attends weekly Event Order and Resume meetings
• Communicate with all departments in order to coordinate and monitor client needs
• Conduct walking site inspections throughout property.
• Plan and conduct pre and post-convention meetings with clients and respective departments.
• Anticipate and handle customer expectations and or concerns to ensure quality product delivery, customer satisfaction, and repeat business.
• Prepare preliminary billing and collect payments in accordance with the group contracts
• Manages CI/TY Quote revenue, room block and food & beverage projections
• Follow sustainability guidelines and practices related to HHMs EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelors degree preferred.
• 1 to 3 years of related experience.
• Experience with Marriott CITY, MARSHA & PMS preferred
• Experience with Social Tables preferred
• Excellent communication, organization, and client/guest relations skills

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

About the company

HHM is an industry leader in hospitality. We are among the fastest growing -and most stable- management, investment and development firms in our sector, with 135 hotels and over $1B in managed revenues from coast to coast. We remain tireless in our approach to delivering results to our owners and fully understand that our people and their capabilities are our advantage.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: . NYC applicants may request an alternative process or accommodation at or 407-000-0000.