Lea County State Bank
Summary
Primary contact for handling the processing of outgoing wires. Perform verification of incoming and outgoing wire transfers, ensuring accuracy and compliance with banking regulations. Maintain accurate and timely records and documentation for all wire transfers. Execute central operations duties to adhere to bank's SOPs. Provide excellent customer service and support in accordance with banking standards.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
45% Customer Service- Provide fast, accurate, friendly assistance to customers and co-workers.
Meet the bank's customer service standards in key areas of:
Log and process all mail in deposits daily. Complete deposit verification accurately and in a timely manner.
Complete ACH Returns and Corrections by deadline and report outages to departments as necessary and communication returns to customers as required.
Monitor Deceased Customers and complete log. Disable services; online/mobile banking, debit card, and statements, etc. Monitor phone transfers above $3000 between different CIFs and maintain log. Monitor pre-dormancy and dormancy reports and execute procedures to comply with bank's S.O.P.s
Scan all department documentation timely and accurately.
Cross train in other areas in Central Operations Department. Perform other duties as assigned.
20%Balance assigned General Ledger accounts/Bancontrol Accounts, ARP - Balance General Ledger accounts/Bancontrol Accounts daily and complete monthly certification reconciliation. Perform credit card input. Duties for downloading reports, process payments and cash advances. Complete Account Reconciliation Processing timely and accurately and report outages to departments as necessary.
Primary contact for handling the processing of outgoing wires. Perform verification of incoming and outgoing wire transfers, ensuring accuracy and compliance with banking regulations. Maintain accurate and timely records and documentation for all wire transfers. Execute central operations duties to adhere to bank's SOPs. Provide excellent customer service and support in accordance with banking standards.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
45% Customer Service- Provide fast, accurate, friendly assistance to customers and co-workers.
Meet the bank's customer service standards in key areas of:
- Telephone etiquette (answer all calls within 3 rings)
- Personal courtesy.
- Speed of service-respond to all customers and co-workers.
- Accuracy of problem resolution.
- Product knowledge.
- Professional appearance.
- Complete all transfers in a timely manner with no errors. Make sure that all debits, credits, and general ledger entries are entered correctly.
- Be accurate with completion of Fedline activity.
- Follow instructions to order cash weekly from Federal Reserve.
Log and process all mail in deposits daily. Complete deposit verification accurately and in a timely manner.
Complete ACH Returns and Corrections by deadline and report outages to departments as necessary and communication returns to customers as required.
Monitor Deceased Customers and complete log. Disable services; online/mobile banking, debit card, and statements, etc. Monitor phone transfers above $3000 between different CIFs and maintain log. Monitor pre-dormancy and dormancy reports and execute procedures to comply with bank's S.O.P.s
Scan all department documentation timely and accurately.
Cross train in other areas in Central Operations Department. Perform other duties as assigned.
20%Balance assigned General Ledger accounts/Bancontrol Accounts, ARP - Balance General Ledger accounts/Bancontrol Accounts daily and complete monthly certification reconciliation. Perform credit card input. Duties for downloading reports, process payments and cash advances. Complete Account Reconciliation Processing timely and accurately and report outages to departments as necessary.