Risk Manager

Reports to:
Director of Facilities
Supervises:
Safety Coordinators
Job Summary:
The Risk Manager coordinates all investigations of team member and guest injuries while ensuring OSHA requirements are met, documented and maintained. This position also manages all worker compensation and risk management programs and has direct impact with all safety and health programs through the various departments.
Essential Functions:

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Supervise day to day activities of team members to include performance reviews, rewards, discipline, time and attendance, scheduling, shift bids, training, plan work, assign work, direct work, address complaints and resolve issues.
• Assist with team member meetings to review and discuss changes to policies and procedures, announce promotions and upcoming events, address issues and concerns with staff and promote teamwork.
• Investigate and collect evidence/documents and coordinate all fact-finding activities for team members and guest injuries/loss and all property damage/loss incidents to the facility.
• Develop and implement the appropriate periodical reports needed for internal claim information and recommendations to senior management.
• Process all general liability and property claims to the centralized claims department; including initial phone reporting and all follow up activities.
• Maintain guest contact information and follow-up for general liability claims.
• Manage the payment of all loss generated compensation reimbursements.
• Conduct loss analysis of all claims to determine trends and appropriated risk control actions necessary to prevent reoccurrences.
• Ensure KLEC is in compliance with legislated requirements pertaining to safety and codes, as related to workplace and guest safety.
• Evaluate policies and procedures as requested with respect to loss prevention and safety.
• Maintain OSHA posters and 300 log (injury/illness log), and First Report of Injury/Illness.
• Help prepare the annual budget for associated programs and activities.
• Responsible for programs specific to Hazard Communication (HAZCOM), blood borne pathogens and lock out/tag-out.
• Coordinate, develop, implement and manage the casino's risk control (Safety) committee, and ensure achievement of set goals, audits and committee member duties.
• Provide direction for the development and implementation of annual risk control, goals, objectives and activities for all casino management personnel.
• Coordinate risk activities with insurance representatives.
• Respond to team member inquiries for worker's compensation, contact physicians, schedule appointments and inform team members of their status.
• Conduct risk management training program and/or coordinate with providers/facilitators for safety training.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• Must have High school diploma or GED.
• Certificate supporting technical training from authorized training institutes.
• Five years' experience in Risk Management.
• Three (3) years of experience as a supervisor.
• Ability to use office equipment with strong skills in Microsoft Office.
• Knowledge of insurance contract language, insurance underwriting, and claims processing.
• Knowledge of OSHA and EPA regulations and potential risk involved.
• Bachelor's Degree in Business from an accredited university or closely related field, preferred.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 50 lbs.

Work Environment:

• Casino floor, outside premises and normal office setting.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• May be exposed to inclement weather and extreme weather conditions.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.