mcrhotels.com
Luxury Collection Manhattan Midtown, New York, New York, United States of America
Job Description
Posted Tuesday, July 22, 2025 at 4:00 AM
Event Planning Manager at The Luxury Collection Hotel Manhattan Midtown
Essential Job Function and Purpose
The Event Planning Manager is responsible for overseeing the planning and organization of all aspects of events and groups at the hotel. This role involves establishing and maintaining relationships with clients to ensure their satisfaction, handling consultations and negotiations, and providing tailored services throughout the planning phase. An ideal event planning manager for a hotel should be passionate, creative, detail-oriented, and dedicated to client service.
Primary Responsibilities
- Responsible for preparing all event documentation and coordinates with Sales, property departments, and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases of property events. An ideal event planning manager for a hotel should be passionate, creative, detail-oriented, and dedicated to client service.
- Ensures their property events have a seamless turnover from sales to service back to sales.
- Recognizes opportunities to maximize revenue opportunities by up-selling and offering. enhancements to create outstanding events.
- Managing Event Logistics, Operations, and Event Billing.
- Ensuring MCR Sales Standard Operating Procedures are followed and completed accurately.
- Greets customers during the event phase and hands-off to the Event Operations team for the execution of details.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Manages group room blocks and meeting space for average to large-sized assigned groups.
- Identifies operational challenges associated with assigned groups and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
- Uses theirjudgment to integrate current trends in event management and event design.
- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Performs other duties as assigned to meet business needs.
- Ensuring and Providing Exceptional Customer Service.
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Responds to and handles guest problems and complaints.
- Assists in the sales process and revenue forecasting for customer groups
- Up-sells products and services throughout the event process
- Forecasts group sleeping rooms and event revenue (including catering and audio visual).
High school diploma or GED; 2 years of experience in catering sales, event sales, and planning, or related professional area
2 years of hotel management experience preferred
- Strong computer skills and familiarity with industry-specific systems, such as CI/TY, along with proficiency in Microsoft Office and Google Apps
- Excellent time management, organizational and problem-solving skills
- Strong communication skills and customer service experience
- An aptitude for self-motivation
- A can-do attitude and a hands-on approach to client management
Our Company
- MCR is the3rd-largest hotel owner-operator in the United States.
- Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a$5.0 billion portfolio of148 premium-branded hotels containing more than 22,000 guestrooms across37 states and 106 cities .
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was namedone ofFast Company s 10 Most Innovative Travel Companies of 2020 .
- MCR is a three-time recipient of theMarriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of theHilton Legacy Award for Top Performer .
- For the TWA Hotel at New Yorks JFK Airport, MCR won theDevelopment of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/Whats in it for you?
- Weekly Pay
- Paid Time Off
- Retirement Options
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
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