Constitution General Agency Llc
First Notice of Loss Representative
Constitution General Agency Llc, Houston, Texas, United States, 77246
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Overview:
As a First Notice of Loss (FNOL) Representative, you will be the first point of contact for policyholders reporting a loss or damage. You play a vital role in initiating the insurance claims process by collecting key information, ensuring accurate documentation, and delivering empathetic support to our customers during what is often a stressful time. Your attention to detail and ability to manage multiple priorities will help ensure a smooth transition from claim intake to investigation.
Key Responsibilities:
Receive and accurately document initial reports of loss or damage from policyholders
Collect critical incident details, including date, time, cause, and a description of the loss
Provide clear, compassionate guidance to policyholders on the claims process
Initiate claims by entering data into internal systems and assigning to appropriate adjusters
Assess urgency and escalate high-priority or complex cases as needed
Coordinate with internal teams and external stakeholders to gather additional information
Maintain detailed and up-to-date records of all interactions and claim-related activities
Qualifications:
Strong verbal and written communication skills, with a customer-focused approach
Excellent organizational and time management skills, with the ability to prioritize multiple tasks
High attention to detail and accuracy in data entry and documentation
Basic understanding of insurance policies and claims procedures (training provided)
Ability to stay calm and professional under pressure or during emotionally charged conversations
Proficiency with computer systems, including claims management software and MS Office
Quick learner who can adapt to new tools, processes, and regulatory changes
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Overview:
As a First Notice of Loss (FNOL) Representative, you will be the first point of contact for policyholders reporting a loss or damage. You play a vital role in initiating the insurance claims process by collecting key information, ensuring accurate documentation, and delivering empathetic support to our customers during what is often a stressful time. Your attention to detail and ability to manage multiple priorities will help ensure a smooth transition from claim intake to investigation.
Key Responsibilities:
Receive and accurately document initial reports of loss or damage from policyholders
Collect critical incident details, including date, time, cause, and a description of the loss
Provide clear, compassionate guidance to policyholders on the claims process
Initiate claims by entering data into internal systems and assigning to appropriate adjusters
Assess urgency and escalate high-priority or complex cases as needed
Coordinate with internal teams and external stakeholders to gather additional information
Maintain detailed and up-to-date records of all interactions and claim-related activities
Qualifications:
Strong verbal and written communication skills, with a customer-focused approach
Excellent organizational and time management skills, with the ability to prioritize multiple tasks
High attention to detail and accuracy in data entry and documentation
Basic understanding of insurance policies and claims procedures (training provided)
Ability to stay calm and professional under pressure or during emotionally charged conversations
Proficiency with computer systems, including claims management software and MS Office
Quick learner who can adapt to new tools, processes, and regulatory changes