Aerotek
Overview
The Field Operations Associate is responsible for ensuring our customers – including but not limited to contract employees, clients, program offices, and alternative delivery teams – receive superior support from offer accepted through start and management of all onboarding responsibilities. This is a customer-facing role that will support customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.
Responsibilities
Client Onboarding
Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start
Contractor Onboarding
Provide world class customer service in every interaction to ensure a quality candidate experience
Receive and review onboarding trigger Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process
Document all candidate/contractor touchpoints and communicate updates in a timely manner
Coordinate contractor orientations, I9s, and other onboarding requirements within the local field office
Provide pre-employment documents and screen requirements to the candidate for review and signature
Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients
Assist with contractor training and certification requirements
Attend office digital red zones to help communicate onboarding statuses as needed
Enter and manage background, drug testing and medical screening process for contractors
Manage contractor compliance with key E-Verify requirements (e.g., expired documents, expired compliance)
Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant
Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner
Lifecycle Management and
Operatoinal Support
Serve as contact for contractor questions, and facilitate communication to the center through Cases to resolve payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution
Partner with the center through Cases to update contractor records for address updates, direct deposit changes, etc.
Manage the processing of live paychecks
Manage contractor travel booking requests
Direct unemployment filing questions and workers compensation inquiries to the proper teams for resolution
Provide outstanding front office customer service (telephone and reception area)
Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory
In partnership with FOS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)
Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees
Maintain outstanding levels of administrative support to all internal and external employeesand resolve issues related to process and technology questions
Asset distribution and collection for new internal hires and terminations
In partnership with Field Operations Supervisor, manage internal payroll process
Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.
Qualifications
Excellent written/oral communication and interpersonal skills
Strong decision-making ability
Ability to tackle complex issues and develop innovative, practical solutions
Action and detail oriented; able to prioritize while handling multiple tasks
Excellent time management and focus on deadlines and goals
Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations
2 + years’ experience in a customer service-related position
Associates degree or two years of applicable experience in customer service
Connect With Us! (https://careers-aerotek.icims.com/jobs/10700/on-premise-business-support-associate/job?mode=apply&apply=yes&in_iframe=1&hashed=-336091573)
Cookie Notice (https://www.aerotek.com/en/cookie-notice) Cookie Settings Privacy Notices (https://www.aerotek.com/en/privacy-notices) CA Notice at Collection CA Notice at Collection (for Employees and Job Applicants) (https://www.aerotek.com/en/ca-notice-at-collection-for-employees-and-job-applicants) Your Privacy Choices
Our People Are Everything.™ Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Job ID
2022-10700
Category
Human Resources
Min
USD $20.19/Yr
Max
USD $20.19/Yr
Location : Location
US-IL-Edwardsville
The Field Operations Associate is responsible for ensuring our customers – including but not limited to contract employees, clients, program offices, and alternative delivery teams – receive superior support from offer accepted through start and management of all onboarding responsibilities. This is a customer-facing role that will support customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.
Responsibilities
Client Onboarding
Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start
Contractor Onboarding
Provide world class customer service in every interaction to ensure a quality candidate experience
Receive and review onboarding trigger Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process
Document all candidate/contractor touchpoints and communicate updates in a timely manner
Coordinate contractor orientations, I9s, and other onboarding requirements within the local field office
Provide pre-employment documents and screen requirements to the candidate for review and signature
Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients
Assist with contractor training and certification requirements
Attend office digital red zones to help communicate onboarding statuses as needed
Enter and manage background, drug testing and medical screening process for contractors
Manage contractor compliance with key E-Verify requirements (e.g., expired documents, expired compliance)
Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant
Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner
Lifecycle Management and
Operatoinal Support
Serve as contact for contractor questions, and facilitate communication to the center through Cases to resolve payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution
Partner with the center through Cases to update contractor records for address updates, direct deposit changes, etc.
Manage the processing of live paychecks
Manage contractor travel booking requests
Direct unemployment filing questions and workers compensation inquiries to the proper teams for resolution
Provide outstanding front office customer service (telephone and reception area)
Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory
In partnership with FOS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)
Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees
Maintain outstanding levels of administrative support to all internal and external employeesand resolve issues related to process and technology questions
Asset distribution and collection for new internal hires and terminations
In partnership with Field Operations Supervisor, manage internal payroll process
Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.
Qualifications
Excellent written/oral communication and interpersonal skills
Strong decision-making ability
Ability to tackle complex issues and develop innovative, practical solutions
Action and detail oriented; able to prioritize while handling multiple tasks
Excellent time management and focus on deadlines and goals
Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations
2 + years’ experience in a customer service-related position
Associates degree or two years of applicable experience in customer service
Connect With Us! (https://careers-aerotek.icims.com/jobs/10700/on-premise-business-support-associate/job?mode=apply&apply=yes&in_iframe=1&hashed=-336091573)
Cookie Notice (https://www.aerotek.com/en/cookie-notice) Cookie Settings Privacy Notices (https://www.aerotek.com/en/privacy-notices) CA Notice at Collection CA Notice at Collection (for Employees and Job Applicants) (https://www.aerotek.com/en/ca-notice-at-collection-for-employees-and-job-applicants) Your Privacy Choices
Our People Are Everything.™ Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Job ID
2022-10700
Category
Human Resources
Min
USD $20.19/Yr
Max
USD $20.19/Yr
Location : Location
US-IL-Edwardsville