The Sports Facilities Companies
Guest Services Team Member - Cyclone Ballparks
The Sports Facilities Companies, Pecos, Texas, United States, 79772
GUEST SERVICES TEAM MEMBER -
Cyclone Ballparks
Sports Facilities Management, LLC
LOCATION:
Pecos, TX
DEPARTMENT: GUEST SERVICES
REPORTS TO: GENERAL MANAGER
STATUS: PART-TIME
ABOUT THE COMPANY:
Cyclone Ballparks is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Pecos, TX. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Cyclone Ballparks is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Greet guests and provide information and way finding as needed
Provide courteous and friendly first-in-class service to all guests
Be knowledgeable for guests on various matters such as transport, restaurant advice, etc.
Be knowledgeable about facility programs (format, pricing, meeting dates/times)
Operate multi-line phones
Record waivers and event information
Maintain confidentiality and discretion with guest and Team Member information
Professionally resolve guest concerns and complaints and/or direct to appropriate manager
Know and enforce the venue policies and procedures
Complete special projects, daily assignments, and other duties as assigned
Manage the inventory of the office supplies and reorder items as needed
Assist with venue preparation for events
Assist during major events with event and parking operations
Assist and transport guests as needed around the facility during events
Complete special projects, daily assignments, and other duties as assigned
MINIMUM QUALIFICATIONS:
Must be at least 18 years of age
High School diploma or GED
2+ years of customer service experience
Possess a valid Driver's License
Customer service experience preferred
Flexible work schedule (e.g., nights, weekends, holidays, long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well-being of others
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Must be able to lift 30 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
Will be required to operate a computer
Facility has intermittent noise
Cyclone Ballparks
Sports Facilities Management, LLC
LOCATION:
Pecos, TX
DEPARTMENT: GUEST SERVICES
REPORTS TO: GENERAL MANAGER
STATUS: PART-TIME
ABOUT THE COMPANY:
Cyclone Ballparks is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Pecos, TX. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Cyclone Ballparks is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Greet guests and provide information and way finding as needed
Provide courteous and friendly first-in-class service to all guests
Be knowledgeable for guests on various matters such as transport, restaurant advice, etc.
Be knowledgeable about facility programs (format, pricing, meeting dates/times)
Operate multi-line phones
Record waivers and event information
Maintain confidentiality and discretion with guest and Team Member information
Professionally resolve guest concerns and complaints and/or direct to appropriate manager
Know and enforce the venue policies and procedures
Complete special projects, daily assignments, and other duties as assigned
Manage the inventory of the office supplies and reorder items as needed
Assist with venue preparation for events
Assist during major events with event and parking operations
Assist and transport guests as needed around the facility during events
Complete special projects, daily assignments, and other duties as assigned
MINIMUM QUALIFICATIONS:
Must be at least 18 years of age
High School diploma or GED
2+ years of customer service experience
Possess a valid Driver's License
Customer service experience preferred
Flexible work schedule (e.g., nights, weekends, holidays, long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well-being of others
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Must be able to lift 30 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
Will be required to operate a computer
Facility has intermittent noise