AltaPointe Health
Overview
Adult Outpatient Programs provide the least restrictive level of care where adults may receive clinical interventions aimed at decreasing existing signs and symptoms. Outpatient treatment focuses on recovery, problem resolution, symptom reduction, stabilization and/or prevention of movement to a higher level of care. Treatment varies widely and depends upon the consumer’s presenting symptoms.
Responsibilities Outreach Specialists are responsible for responding to crisis calls, scheduling and attending face to face visits following calls to CarePointe or the Outreach Liaison, educating families on crisis de-escalation and safety plans, and coordinating care with appropriate AltaPointe programs.
Essential Functions
Responds to crisis calls in a timely manner
Makes face to face visits when calls come into CarePointe or the Outreach Liaison
Provides services in the community, consumer’s homes, etc.
Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation
Effectively determines the level of response needed in crisis situations
Assists in contacting family members if needed
Communicates effectively with CarePointe to assist in finding appropriate placement when necessary
Evaluates the consumer for community referrals needed
Educates families on de-escalating crisis situations including but not limited to safety plans
Assists in securing emergency medical services or law enforcement if needed
Advocates on behalf of the consumer to secure community resources
Effectively collaborates with the treatment team members and outside sources in the delivery of services
Follows up with consumers that are in AltaPointe’s Adult Outpatient Programs who may be decompensating or at high risk
Travels to consumer’s homes to ensure medication compliance as needed
Utilizes appropriate communication methods to ensure appropriate communication with individual consumers’ treatment teams
Handles and triages calls from multiple referral sources
Effectively demonstrates the application of adult specific competencies
Provides transportation to services on a limited basis
Seeks clinical supervision and consultation as needed
Accepts and employs suggestions for improvement
Actively works to enhance case management skills
Documents in a timely fashion per Alta Pointe policy
Documents using Avatar appropriately
Documents appropriate, complete, and comprehensive assessments
Documents in detail the resolution of crisis situations and linkage to appropriate follow up sources
Documents in a clear and concise manner services provided before the completion of the shift
Documents legibly
Effectively manages caseload based on consumer needs
Meets Alta Pointe productivity standards
Treats consumers with care, dignity and compassion
Respects consumer’s privacy and confidentiality
Is pleasant and cooperative with others
Assists consumers and visitors as needed
Personal values don’t inhibit ability to relate and care for others judgments
Is sensitive to the consumer’s needs, expectations and individual differences
Is gentle and calm to consumers and families
Actively participates in Performance Improvement activities
Actively participates in Alta Pointe committees as required
Completes assigned tasks in a timely manner
Follows Alta Pointe policies and procedures
Attends to required in-service training and other workshops
Qualifications Bachelor’s degree in a mental health discipline, or a nurse, or a certified peer specialist with lived experience working with crisis situations.
Must be at least age 23, maintain a valid verifiable driver license and maintain a clear driving record.
Knowledge in child/adolescent specialty, outlined below, to be attained within (6) six months of employment:
Knowledge of psychiatric disorders in the child/adolescent population
Knowledge of cultural diversity
Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, as well as, to non-violent crisis intervention practice
Knowledge of Psychiatric Rehabilitation principles
Knowledge of available community resources
Knowledge of educational methods appropriate to children/adolescents with psychiatric disorders
Knowledge of substance abuse
Knowledge of AltaPointe Health Systems programs and services
Responsibilities Outreach Specialists are responsible for responding to crisis calls, scheduling and attending face to face visits following calls to CarePointe or the Outreach Liaison, educating families on crisis de-escalation and safety plans, and coordinating care with appropriate AltaPointe programs.
Essential Functions
Responds to crisis calls in a timely manner
Makes face to face visits when calls come into CarePointe or the Outreach Liaison
Provides services in the community, consumer’s homes, etc.
Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation
Effectively determines the level of response needed in crisis situations
Assists in contacting family members if needed
Communicates effectively with CarePointe to assist in finding appropriate placement when necessary
Evaluates the consumer for community referrals needed
Educates families on de-escalating crisis situations including but not limited to safety plans
Assists in securing emergency medical services or law enforcement if needed
Advocates on behalf of the consumer to secure community resources
Effectively collaborates with the treatment team members and outside sources in the delivery of services
Follows up with consumers that are in AltaPointe’s Adult Outpatient Programs who may be decompensating or at high risk
Travels to consumer’s homes to ensure medication compliance as needed
Utilizes appropriate communication methods to ensure appropriate communication with individual consumers’ treatment teams
Handles and triages calls from multiple referral sources
Effectively demonstrates the application of adult specific competencies
Provides transportation to services on a limited basis
Seeks clinical supervision and consultation as needed
Accepts and employs suggestions for improvement
Actively works to enhance case management skills
Documents in a timely fashion per Alta Pointe policy
Documents using Avatar appropriately
Documents appropriate, complete, and comprehensive assessments
Documents in detail the resolution of crisis situations and linkage to appropriate follow up sources
Documents in a clear and concise manner services provided before the completion of the shift
Documents legibly
Effectively manages caseload based on consumer needs
Meets Alta Pointe productivity standards
Treats consumers with care, dignity and compassion
Respects consumer’s privacy and confidentiality
Is pleasant and cooperative with others
Assists consumers and visitors as needed
Personal values don’t inhibit ability to relate and care for others judgments
Is sensitive to the consumer’s needs, expectations and individual differences
Is gentle and calm to consumers and families
Actively participates in Performance Improvement activities
Actively participates in Alta Pointe committees as required
Completes assigned tasks in a timely manner
Follows Alta Pointe policies and procedures
Attends to required in-service training and other workshops
Qualifications Bachelor’s degree in a mental health discipline, or a nurse, or a certified peer specialist with lived experience working with crisis situations.
Must be at least age 23, maintain a valid verifiable driver license and maintain a clear driving record.
Knowledge in child/adolescent specialty, outlined below, to be attained within (6) six months of employment:
Knowledge of psychiatric disorders in the child/adolescent population
Knowledge of cultural diversity
Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, as well as, to non-violent crisis intervention practice
Knowledge of Psychiatric Rehabilitation principles
Knowledge of available community resources
Knowledge of educational methods appropriate to children/adolescents with psychiatric disorders
Knowledge of substance abuse
Knowledge of AltaPointe Health Systems programs and services