Forward Air
Position: Operations Manager
Job Description:
Forward Air is seeking a capable and career-oriented Operations Manager to lead our fast-paced shipping/dock operation. The ideal candidate will supervise and coordinate all activities of dockworkers and other support personnel. He/she will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, he/she will provide dockworker training, performance feed-back, and provide disciplinary recommendations when necessary. This position reports directly to the Terminal Manager.
Core Responsibilities & Duties:
Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations
Guarantee FA audit compliance within all areas of the operation
Review terminal operating reports and adjust labor schedules for increased efficiencies
Create onboarding strategies for hiring training and overall employee retention
Focus on employee development: organic growth through cross-training and D.R.I.V.E. reviews
Ensure accurate daily asset reporting: Trailers, Forklifts, TAP Scanners, Load Bars and Containers
Manage and react to day-to-day operational requirements in a professional and timely manner
Drive KPI’s set forth by Terminal Manager
Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers
Assign job tasks to workers according to unloading and loading schedules
Ensure appropriate load plans and proper load balance to ensure safe vehicle operation
Coordinate work assignments, monitor performance, and provide training on relevant job duties
Provide a clean, safe working environment for all personnel and visiting customers
Foster safe handling, loading, unloading, and storage of Hazardous Materials as provided by the Department of Transportation
Must be able to frequently lift and/or move up to fifty (50) pounds
Must be able to occasionally lift and/or move up to ninety (90) pounds
Other duties as assigned
Qualifications:
Strong team player that thrives in a fast-paced environment
Ability to drive performance of direct reports and lead a team in a lean manufacturing environment
Understand P&L statements and analyze areas for production improvement
You must be willing to work various shifts and days per week
Prior air freight experience is required
International/Import experience is a plus
Must have five (5) or more years of supervisory experience in a high-volume, fast-paced transportation environment
Must possess demonstrated leadership ability
Knowledge of proper freight handling techniques
Knowledge of Hazardous Materials handling
Ability to communicate effectively with all levels of operations
Must be flexible to work weekends and nights
Forklift and general freight handling experience
Skills:
Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast-paced environment
General computer skills - Microsoft Office, Outlook, AS400
Excellent communication and problem-solving skills
Forward Air is an Equal Opportunity employer.
About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication
About the Team
Job Description:
Forward Air is seeking a capable and career-oriented Operations Manager to lead our fast-paced shipping/dock operation. The ideal candidate will supervise and coordinate all activities of dockworkers and other support personnel. He/she will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, he/she will provide dockworker training, performance feed-back, and provide disciplinary recommendations when necessary. This position reports directly to the Terminal Manager.
Core Responsibilities & Duties:
Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations
Guarantee FA audit compliance within all areas of the operation
Review terminal operating reports and adjust labor schedules for increased efficiencies
Create onboarding strategies for hiring training and overall employee retention
Focus on employee development: organic growth through cross-training and D.R.I.V.E. reviews
Ensure accurate daily asset reporting: Trailers, Forklifts, TAP Scanners, Load Bars and Containers
Manage and react to day-to-day operational requirements in a professional and timely manner
Drive KPI’s set forth by Terminal Manager
Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers
Assign job tasks to workers according to unloading and loading schedules
Ensure appropriate load plans and proper load balance to ensure safe vehicle operation
Coordinate work assignments, monitor performance, and provide training on relevant job duties
Provide a clean, safe working environment for all personnel and visiting customers
Foster safe handling, loading, unloading, and storage of Hazardous Materials as provided by the Department of Transportation
Must be able to frequently lift and/or move up to fifty (50) pounds
Must be able to occasionally lift and/or move up to ninety (90) pounds
Other duties as assigned
Qualifications:
Strong team player that thrives in a fast-paced environment
Ability to drive performance of direct reports and lead a team in a lean manufacturing environment
Understand P&L statements and analyze areas for production improvement
You must be willing to work various shifts and days per week
Prior air freight experience is required
International/Import experience is a plus
Must have five (5) or more years of supervisory experience in a high-volume, fast-paced transportation environment
Must possess demonstrated leadership ability
Knowledge of proper freight handling techniques
Knowledge of Hazardous Materials handling
Ability to communicate effectively with all levels of operations
Must be flexible to work weekends and nights
Forklift and general freight handling experience
Skills:
Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast-paced environment
General computer skills - Microsoft Office, Outlook, AS400
Excellent communication and problem-solving skills
Forward Air is an Equal Opportunity employer.
About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication
About the Team